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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I let friends make their own decisions without my input.
Customer service
I learned a lesson about choosing the second-lowest bid. They got the job done but weren't fantastic, reeked of pot, and didn't manage to seal all the way around one of the new windows. This left cold air a path to stream through to the interior wood frame surrounding the window, that the service tech didn't want to touch. I ended up buying wood putty and sealing the gaps myself. The other massive fail was the disconnect between the sales team and installers. We bought tan windows, for where 30-year old white windows had bee... read more
Waiting and waiting and waiting. When I placed my order I was given an expected timeline. I was contacted later than expected regarding my order and delivery. Installation was scheduled and on the day of installation my existing window was removed. A scratched plate glass was put in its place. I have now been asked to trust that the window I wanted has been ordered and will be installed. My confidence is shaky.
We ordered our windows about 15 including a picture window and on the day of installation the men installed them in less than a day. No one asked if I was satisfied, I was asked to sign a paper saying they were installed. Upon inspection, we notice that there were holes where caps were suppose to be installed. The chaulking was very sloppy and the casing track at the top of each window, both right and left had gaps -- anywhere from 1/2 to 1 inch. The sample window we were shown at the demonstration from the salesman did not ... read more
The windows are great. The installation left a lot to be desired. I'll be contacting the company to remedy the issues.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,744 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.