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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
After approximately three years the windows no longer had any insulation and cold air was blowing through them.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
workmanship in the warehouse is very substandard need better quality control before the window leaves your factory. Mine looks like a blind man could have done a better job.
Business response:
Hi, Steven. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
I probably will not recommend, product isn’t what I thought it would be. Street noise and concerns with installation integrity over time.
Business response:
Hi, Jack. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Quality is poor, a window is falling out, windows don't lock, windows had sticky residue on them, damage to siding on house
Business response:
Brenda, we are truly sorry to hear we did not meet your expectations with this experience. While we do ask the installers to wipe down windows to remove anything that was left behind during the manufacturing process, we typically don't polish the windows after install, as there is uncured caulk that we don't want to disturb. If there are extraordinary marks still on your windows, we would be happy to return and clean those off. Please let us know directly at customerservice@universalwindowsdirect.com regarding any concerns y... read more
Placed order in April 2021 and windows weren’t installed until September 2021. Then there were the things that needed fixed or were installed incorrectly. My final appointment was in April 2023 - hopefully I don’t need anything else fixed. They didn’t schedule the follow up appointments unless I called - then the parts miraculously had just arrived that day. I do not recommend this company, but the windows and patio door are nice
Business response:
We appreciate your feedback, Pamela. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Our windows were installed and some of the screens were broken and some screens didn't even come that should have been there. I would not expect this when paying over 27,000 for windows. Then they tell us it will be months? for screens? We cant keep the windows open because the screens are ripped or...
Business response:
Hi, Aubri. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The windows seem good so far, but installation was terrible. They underestimated how many days it would take to install the windows in every phase. Our stucco was damaged and they installed something wrong and we had to have them come back to fix it. Don’t recommend.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 8:00 a.m.