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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took Universal Windows almost a year to follow up with a replacement screen door. We leave messages that are not returned and the received an email stating that they can’t get a hold of us.
This company is trash. 2 years and waiting for them to come and finish the window install only to find out from an outside contractor that our windows are too small. They have been leaking underneath and all the wood is rotted. We won’t know how much water damage has been done. Or if there is mold spreading behind our walls. They finally sent a contractor out and he said we should probably contact a lawyer (we already have). Coming from their own employee. He said he wrote it up that we needed all new windows. I’m still wait... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to resolve your concerns.^JD
This company is trash. 2 years and waiting for them to come and finish the window install only to find out from an outside contractor that our windows are too small. They have been leaking underneath and all the wood is rotted. We won’t know how much water damage has been done. Or if there is mold spreading behind our walls. They finally sent a contractor out and he said we should probably contact a lawyer (we already have). Coming from their own employee. He said he wrote it up that we needed all new windows. I’m still wait... read more
Had to reschedule multiple times so I had to use multiple vacation days. I started to notice condensation on the windows when the temperature gets really cold.
Business response:
Hi Aaron, I apologize that we were not about to give you a 5-star expereince. I have reviewed the notes you left for us and am addressing all of them with the warehouse manager and the service team. They will be in touch to make things right. Thank you for your patience and for being a UWD customer. ^AM
Poor customer service. Slow response. Did not install properly. Won't use them again.
Business response:
Hi, Jeffrey. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Window installed wrong and took 3 visits before someone told me….the other 2 just put a band aid on it.
Business response:
Hi, Cora. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
No. Installers good but back end support is horrible.
Business response:
Hi, James. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.