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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Our door has been delayed multiple times. We ordered and paid in august 2022, we were told everything would be installed by Thanksgiving. Nothing was installed by Thanksgiving. We got our sliding glass door in December. Our front door has been delayed until March 2023 now. The install on the sliding glass door resulted in damage to my drywall and door trim, installers said we would be contacted by customer service to have it repaired. Nobody has reached out to us.
See additional comments below.
Business response:
Hello, Tammi. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need to be addressed. Thank you.
I let friends make their own decisions without my input.
Business response:
Hi, Jim. Thank you so much for leaving us a stellar review!
Business response:
Hi, Philip. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Customer service
Business response:
Hi, Doug. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to resolve your concerns.^JD
I learned a lesson about choosing the second-lowest bid. They got the job done but weren't fantastic, reeked of pot, and didn't manage to seal all the way around one of the new windows. This left cold air a path to stream through to the interior wood frame surrounding the window, that the service tech didn't want to touch. I ended up buying wood putty and sealing the gaps myself. The other massive fail was the disconnect between the sales team and installers. We bought tan windows, for where 30-year old white windows had bee... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to resolve your concerns.
Waiting and waiting and waiting. When I placed my order I was given an expected timeline. I was contacted later than expected regarding my order and delivery. Installation was scheduled and on the day of installation my existing window was removed. A scratched plate glass was put in its place. I have now been asked to trust that the window I wanted has been ordered and will be installed. My confidence is shaky.
We ordered our windows about 15 including a picture window and on the day of installation the men installed them in less than a day. No one asked if I was satisfied, I was asked to sign a paper saying they were installed. Upon inspection, we notice that there were holes where caps were suppose to be installed. The chaulking was very sloppy and the casing track at the top of each window, both right and left had gaps -- anywhere from 1/2 to 1 inch. The sample window we were shown at the demonstration from the salesman did not ... read more
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.