This profile has been claimed by the business owner or representative.
Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My door was never installed properly and it took almost 4 years and many appointments before the door finally closes right. Time will tell if it’s truly fixed or just Jerry rigged.
I could not subject anyone to the miserable experience with this company.
Business response:
Thank you for this feedback, William. We are truly sorry to hear we did not meet your expectations as we aim to provide our customers with a quality experience from start to finish. If you have suggestions on how we can improve going forward, please let us know at CustomerService@universalwindowsdirect.com.^JD
It’s not the windows so much as the installation. The first set of windows was scheduled for 1 day. It took 4 days and the installers got caulking all over everything. The second set of windows were also supposed to be installed in 1 day. Not only did they not finish, they left a large area of stucco that needs to be fixed and no one ever called us to schedule the remainder of the windows to be installed. We had to call them multiple times to finally talk to someone who could schedule the other windows to be installed. The w... read more
Signed contract at time of their presentation. Ask that they mail me a paper copy, never happened. Exterior Trim was installed incorrectly on day of installation, took months to get it fixed. Two screens were damaged at installation, were re-meshed but later had to be replaced which they said should have been done I the first place due to window size
after instaling the windows and looking over the job, we seen where they cracked and badly chipped our trim around the windows. there were dirty finger prints on the white window frames on a couple of windows. they did not clean the glass, it was dirty and the very hard to get off stickers on the glass was left for us to remove. we had to repaint all of the trim around all of the windows. this is not the way things looked a couple years ago when you did our first windows.
The project was started on 10/16/2020 and completed on 07/18/2022. It took 9 months to complete the project which is not acceptable.
Business response:
Hello, Syed. Thank you for making us aware of your experience with us. In effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email support@universalwindowsdirect.com with your contact information and we will be sure to reach out. - MS
Delays and did not add our shed on to the contract. Failed to communicate with us unless we kept calling them.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.