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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Their windows we went with seemed very well built and are happy with them. But our salesperson, the customer service dept and the installers, we had issues with it and if we had to do over again, I don't think we would have gone with them.
Slider is great. Tore out the window then said the new Windows will not fit
Still not finished after weeks and weeks.
Business response:
Julie, we are truly sorry to hear about this experience and understand your frustration. Please contact us directly at customerservice@universalwindowsdirect.com so we can directly assist with getting your project completed in a timely manner.^JD
The overall process of contact & installation was great. The follow up on our punch list was nonexistent. We felt like once the money was paid & job was done we were no longer important.
Business response:
Heather, we are truly sorry to hear about your experience with us as we strive to provide each of our customers with a high quality experience from start to finish. To discuss your experience further or tell us how we can improve moving forward, please contact us directly at customerservice@universalwindowsdirect.com.^JD
I ordered new gutters & downspouts. The crew came, did nothing & left. It's been 10 days & I've not heard from anyone. I've called 3 different people & have heard nothing back.
Business response:
Hi Darby, we are truly sorry about this inconvenience. Please contact us at CustomerService@universalwindowsdirect.com for further assistance to address your concerns.^JD
Time for one window production was horrible (4 months). Salesman dropped the ball, did not return multiple calls, had to tt supervisor. We were given wrong info by management re: ability to cut stucco.
Business response:
Hi Customer in Powell, we are truly sorry to hear about this experience with us and understand your frustration. If you would like to discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
Time for one window production was horrible (4 months). Salesman dropped the ball, did not return multiple calls, had to tt supervisor. We were given wrong info by management re: ability to cut stucco.
Business response:
Hi Customer in Powell, we are truly sorry to hear about this experience with us and understand your frustration. If you would like to discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.