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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They were to get back with us to replace a frame on one window. But for 3 months have not heard back! Also no contact after the install and the salesman should have gotten back with the client and see how things are going. When I finish an install or repair a system, I always check back with the household. I would not recommend any body to use your company!
Business response:
Thank you for this information, Terry. We are truly sorry to hear about your experience with us and understand your frustration. Please reach out to us at CustomerService@universalwindowsdirect.com to discuss your concerns further so we can assist in resolving them for you as quickly as possible.^JD
The worst part about all this nobody has got a hold of me management there has been pictures taken and sent and nobody’s got a hold of me
Business response:
Thank you for this information, Customer in Chllicothe. We are truly sorry to hear about your experience with us as we aim to provide our customers with a quality experience. To discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
The worst part about all this nobody has got a hold of me management there has been pictures taken and sent and nobody’s got a hold of me
Business response:
Thank you for this information, Customer in Chllicothe. We are truly sorry to hear about your experience with us as we aim to provide our customers with a quality experience. To discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
We are still waiting for you all to finish the job. Plus on the windows that are installed, I question the seal around the window frame. Cold air seems to be coming in.
Business response:
Hi, Tyna. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Installation looks horrible.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out.
The lack of communication really put a hinder on me referring this company to another person.
Business response:
Hi, Taylor. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.