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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This has probably been the worst experience I’ve had dealing with a company. Sales experience was great. I had a follow up with the company to verify window measurements. Upon install day, the installation crew informed me some of the windows were screwed up. They installed windows that were to be correct. Before they left, the install crew chief informed me new measurements had been taken on remaining windows and timeframe should be 3-4 weeks before replacing. I had a full exterior painting project already scheduled with an... read more
Business response:
We appreciate your feedback, Andrew. We are truly sorry to hear about this experience and would like the opportunity to turn it around. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
We appreciate your feedback, Eric. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
The windows were installed nice. But poor quality control between measurements and factory. Supposedly factory thought 3 was a 5 and cur window to 54.5 instead of 34.5 inch's. Then thought installer called for correction of window. But I had to follow up 3 days later to get window ordered. Poor customer service. Second, I had windows installed on a Thursday and then get call from universal windows asking for payment. I gave a check to installer after only installed 7 out of 8 windows . And lady could not give status on check... read more
Business response:
Hi Eric, I sincerely apologize for your experience and promise this is not how we intended for your job to go. I was able to review your account and see that you were able to connect with the team on your service and we are taking care of that as soon as possible. We do greatly appreciate your patience, as we are experiencing supply chain delays at this time. If there is anything additional we can do for you, please send us an email at customerservice@universalwindowsdirect.com. ^AM
Business response:
We appreciate your feedback, Regiane. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Too many problems
Business response:
Hi, Stephen. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Business response:
We appreciate your feedback, Eric. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
We appreciate your feedback, Jennifer. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
We appreciate your feedback, Laura. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
When it took a month to do my windows.They had to do the trim work over poor craftsmanship as your schedule managers JP and Mike should be fired for all the lying that’s not how you run a company
Business response:
We appreciate your feedback, Bill. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.