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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I ordered windows and doors from this company in April. Eight months later and the project still isn’t complete. I have dealt with two no shows from installers on their scheduled dates with no communication that they couldn’t make it. One window and one door were not measured correctly and were built to the wrong size. A French door was installed that is letting more cold air in than the old door. Overall this has been a horrible experience and I would not recommend to anyone.
Business response:
Hi, Christopher. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Major difficulties with the install. Sent wrong materials and couldn't finish the job on scheduled day. Mistakes can happen and I get that. For me the measure of a good company is how they respond to those challenges. I was promised it would take only a day or two to fix, but two weeks later I'm still waiting. Had to call myself after being promised I would hear from the company.
Business response:
We appreciate your feedback, Matt. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
We appreciate your feedback, Lori. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
We appreciate your feedback, Nathan. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Not pleased as we were not told the truth from the salesman.
Business response:
Hi, Ariel. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
This company's customer service is terrible.
Business response:
We appreciate your feedback, Barbara. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Our installation started over 2 weeks ago and I only just yesterday received a call to finish the installation which will be next Tuesday meaning that our job took a month to install. The job was also not completed in any way to our satisfaction. I would never recommend such service to a friend.
Business response:
We appreciate your feedback, Lisa. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Poor communication. Lack of information. Information provided was wrong. Wouldn’t recommend to anyone.
Business response:
Hello, Nicholas. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need to be addressed. Thank you.^JD
Business response:
Hi, Daniel. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.