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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
3 windows were incorrectly made, one installed window is cracked, two screens were not installed. Several change orders created during production lead to confusion and incorrectly made windows (2 of the 3 mentioned above). My perception may change once the project is complete. I have also not heard anything back from UWD since the field manager requested the remakes of the incorrectly made windows above.
Business response:
Hi Tom, thank you for your feedback and I apologize we didn't give you a 5-star experience. After reviewing your account, it looks like you were able to get an ETA on your project this morning. If there are any additional questions or comments you have, please feel free to reach out to us at customerservice@universalwindowsdirect.com. ^AM
Time expected was 8-10 so at 10:00 I called the office but then I looked outside they were pulling up. I wish they would’ve called so I could’ve went to the store. No masks. No shoe covers worn on carpeted areas. I know it’s not their job but I’m a widow and alone so I asked if they’d put blinds back up and they did. On inside of crescent I asked about the holes which was where the screws were. Looks terrible. Another thing was the marks the suction cups left. I know they aren’t window cleaners but really. I went and bought ... read more
Business response:
Hi Peggy, thank you for your feedback. I have sent your comments to the warehouse manager to address with the crew. If there is anything we can do for you, please send us an email to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi James, I apologize that we were not able to provide you with a 5-star experience. If you have any questions or concerns you would like to discuss, please send an email to customerservice@universalwindowsdirect.com.
Business response:
Hi Tim, I apologize that we weren't able to provide you a 5-star experience. Please send an email to customerservice@universalwindowsdirect.com with any questions or concerns. ^AM
Really rough experience with UWD this time after a solid one the first go round. Still missing one window with no response after calling and requesting a timeline after they asked my wife for full payment, screw lady nails and broken glass everywhere, caulking not completed. Just a really subpar job that I wasn’t expecting after they did such a great job the first go round.
Business response:
Hi Jeremy, I apologize we didn't give you a 5-star experience this time around. I am working with the service team to get you a better answer on when you can expect by way of a timeline. I have also made the warehouse manager aware of the mess left behind so we can address that with you as well. Please allow the service team 24-48 hours to get in touch with you. Thank you for your patience as we work to complete your job as soon as possible. ^AM
We're very nice
This contract started April 1st and was finished July 10. Way to long and i had 3 cancelations before the project got started.
Business response:
Hi Claude, I apologize for the long lead time on your project, but was happy to see the installers provided a great experience for you. If there is anything additional we can do for you, please don't hesitate to reach out. ^AM
Business response:
HI Tasha, I want to thank you for your patience along the way and want to apologize that we haven't been able to provide you with a 5-star experience. We are diligently working to get all the correct parts for your job and look forward to completing this install as soon as possible. ^AM
Cancelled on us day-of multiple times. We ended up using multiple wasted vacation days to accommodate the cancellations. The scheduler and the installers were unprofessional.
Business response:
Hi Aaron, I apologize that we were not about to give you a 5-star expereince. I have reviewed the notes you left for us and am addressing all of them with the warehouse manager and the service team. They will be in touch to make things right. Thank you for your patience and for being a UWD customer. ^AM
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.