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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The worst part about all this nobody has got a hold of me management there has been pictures taken and sent and nobody’s got a hold of me
Business response:
Thank you for this information, Customer in Chllicothe. We are truly sorry to hear about your experience with us as we aim to provide our customers with a quality experience. To discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
The worst part about all this nobody has got a hold of me management there has been pictures taken and sent and nobody’s got a hold of me
Business response:
Thank you for this information, Customer in Chllicothe. We are truly sorry to hear about your experience with us as we aim to provide our customers with a quality experience. To discuss your experience further, please contact us at CustomerService@universalwindowsdirect.com.^JD
We are still waiting for you all to finish the job. Plus on the windows that are installed, I question the seal around the window frame. Cold air seems to be coming in.
Business response:
Hi, Tyna. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Installation looks horrible.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out.
The lack of communication really put a hinder on me referring this company to another person.
Business response:
Hi, Taylor. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
I ordered windows and doors from this company in April. Eight months later and the project still isn’t complete. I have dealt with two no shows from installers on their scheduled dates with no communication that they couldn’t make it. One window and one door were not measured correctly and were built to the wrong size. A French door was installed that is letting more cold air in than the old door. Overall this has been a horrible experience and I would not recommend to anyone.
Business response:
Hi, Christopher. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Major difficulties with the install. Sent wrong materials and couldn't finish the job on scheduled day. Mistakes can happen and I get that. For me the measure of a good company is how they respond to those challenges. I was promised it would take only a day or two to fix, but two weeks later I'm still waiting. Had to call myself after being promised I would hear from the company.
Business response:
We appreciate your feedback, Matt. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.