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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Easy to buy windows. However, once install comes, don't plan on them keeping their appointment time or that your windows won't need additional parts later or glass replaced because of scratches/gouges. And if you call to complain, you will be told to "deal with it". The install crew we had was amazing. They came when they were told (company changed our install time without consulting us, so we had to take time off work to be home). Install crew we had was very professional and did a great job. They found scratches in my glas... read more
Business response:
Hello, James. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Installation was scheduled to start between 8 and 10 am, received a call after 10 am that the crew was completing another installation and would start between 2 and 4 pm, crew arrived after 5 pm and stated that my installation was just put on them. Crew installed 6 windows and trimmed them out on day two. Crew also stated that they thought they were missing a window that day but would recheck the warehouse in the morning. Day two crew confirmed that a window was missing and they were told it would be two weeks to remanufactu... read more
Business response:
Hello, Douglas. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
The customer service was terrible,it took three times for them install my windows over all we did not have a good experience
Business response:
Hello, Stephanie. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Business response:
Hello, Tim. We'd love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to send us an email at support@universalwindowsdirect.com! - MS
At this point, no...we will not be recommending them .
Business response:
Hello, Tara. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Waiting on two frames to be replaced due to being cracked. One window and screen broken by wind during install. Damaged our trim around the door and ripped the screen
Business response:
Hello, Andrew. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Lousy customer service after the sale.
Business response:
Hello. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com! - MS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.