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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We waited from a purchase date in August 2020 until December 2020 to receive our Windows. Then ultimately reached out and postponed the install until March due to Ohio winter weather. The installation scheduler did not call to confirm or remind us of our March install date. They just showed up on our doorstep the morning of the install date agreed upon three months prior. We could have very well had a change in schedule that would have prevented the install from being able to move forward. Very poor customer service.
Business response:
Hi, Chayla. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com! - MS
The buying experience went well, then things were delayed due to covid, which I was understanding of. The installation crew was fine, there were issues I was willing to overlook. However, I was told my old door did not fit in the truck and they would come back by the end of the week. It’s not been three weeks and I have called three times asking when it will be picked up, every time I am told the message will be sent over. Very frustrated with the lack of communication and poor customer service.
Business response:
Hello, Emily. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
U took to long for the work order and can never speak to someone with out going around and around
Business response:
Hello, Mulu. Thank you for making us aware of your experience working with us. We apologize for the delay in getting your products installed. - MS
My final installation will not happen for 4-6 weeks, so I will reserve final judgement until I have a functioning window. But given my experiences thus far, I would go out of my way to recommend someone NOT use Universal Windows Direct for their window needs.
Business response:
Hello. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
The only people that can get a response are new customers looking to buy. Once they get your down payment they couldn’t care less about you.
Business response:
Hello, we apologize for any lack of communication you experienced working with us so far and appreciate the opportunity to improve it moving forward. Thank you for making us aware of your experience. If you would like to discuss this further, please email customerservice@universalwindowsdirect.com. - MS
I would not recommend your company because of the over4 months delivery time. I had 4 other crews waiting on the new windows before painting, flooring, appliances and bathroom restoration. That’s unacceptable
Business response:
Hello Mike. Thank you for making us aware of your experience working with us. We apologize for the delay in getting your products installed. If you need anything moving forward, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. - MS
These people lie and give the run around starting with the salesman. And upper management don't call you. They blow you off like your a piece of shit.
Business response:
Hello, Kathy, we apologize for any lack of communication you experienced working with us so far and appreciate the opportunity to improve it moving forward. Thank you for making us aware of your experience. If you would like to discuss this further, please email customerservice@universalwindowsdirect.com. - MS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.