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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Communication with the company has been poor. For example, things were wrong with my order and although a punch list was submitted two weeks ago, no one has contacted me.
Business response:
Hi Amy, I sincerely apologize for the lack of communication on our part. I made sure the service team was aware of your issue and asked them to reach out to you about it. Thank you for brining this to my attention and I, again, apologize for the inconvenience. ^AM
Everything was fine until I didn't get a receipt.
Business response:
Hi Janine, I sent in a request to have an invoice sent to you. I apologize for the delay. ^AM
I haven't had my windows installed. I have had 2 doors installed and 2 screen doors, and the install results are not good. They wanted to come out and look at it, but I work until 5. I was originally told it would all be installed the same day, then they changed it The Friday before the Monday install. I can't take off work to have someone come out and look at the bad install. I am now having to take pictures of all of the mistakes. I was looking at the one door, and the installers said. We forgot to tell you this storm door... read more
Business response:
Hi Michael, I apologize that we haven't provided you a 5-star experience. After reviewing your account, it looks like you are in touch with the service team to get this issue resolved as soon as possible. If there are additional questions or concerns you have, please send us an email at customerservice@universalwindowsdirect.com. ^AM
The sales person lied about several aspects of the windows, quality, staff, and installation process. Additionally the wrong door was delivered, installed, and I have called several times and have not received a call back to correct the issue.
Business response:
Hi Jennifer, thank you for your feedback and I apologize that we didn't provide you with a 5-star experience. I did review your account and it does appear you have spoken with the warehouse manager since leaving this review. If there are any additional questions or concerns you have, please send them to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi Byron, I apologize that we were not able to provide you with a 5-star experience. We are working to complete your install as quickly as possible. Thank you for your patience during this process. If there are any additional questions or concerns, please connect with us at customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi, Kristy. At Universal Windows Direct of Columbus, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Asked for replacement of bay window, frame and windows but was quoted just 3 windows at $1,000 per window. When I told the company about the mistake they did not care and have been calling to get an.install date. Will never refer anyone but will tell all I know about this situation and discourage them for ever getting an estimate
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out. ^AM
3 windows were incorrectly made, one installed window is cracked, two screens were not installed. Several change orders created during production lead to confusion and incorrectly made windows (2 of the 3 mentioned above). My perception may change once the project is complete. I have also not heard anything back from UWD since the field manager requested the remakes of the incorrectly made windows above.
Business response:
Hi Tom, thank you for your feedback and I apologize we didn't give you a 5-star experience. After reviewing your account, it looks like you were able to get an ETA on your project this morning. If there are any additional questions or comments you have, please feel free to reach out to us at customerservice@universalwindowsdirect.com. ^AM
Time expected was 8-10 so at 10:00 I called the office but then I looked outside they were pulling up. I wish they would’ve called so I could’ve went to the store. No masks. No shoe covers worn on carpeted areas. I know it’s not their job but I’m a widow and alone so I asked if they’d put blinds back up and they did. On inside of crescent I asked about the holes which was where the screws were. Looks terrible. Another thing was the marks the suction cups left. I know they aren’t window cleaners but really. I went and bought ... read more
Business response:
Hi Peggy, thank you for your feedback. I have sent your comments to the warehouse manager to address with the crew. If there is anything we can do for you, please send us an email to customerservice@universalwindowsdirect.com. ^AM
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.