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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My sliding door needs to be completely re-installed. It's just very unfortunate.
Business response:
Hi, Matthew. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com if you need anything else addressed. - MS
The product is good. Poor communication and poor quality control on install
Business response:
Hello, Lisa, we apologize for any lack of communication you experienced working with us so far and appreciate the opportunity to improve it moving forward. Thank you for making us aware of your experience. If you would like to discuss this further, please email customerservice@universalwindowsdirect.com. - MS
Lack of communication regarding production of windows and their installation was non existent. It felt like they had our money and they would get to us when it was convenient for them. Very unprofessional.
Business response:
Hello, Larry, we apologize for any lack of communication you experienced working with us so far and appreciate the opportunity to improve it moving forward. Thank you for making us aware of your experience. If you would like to discuss this further, please email customerservice@universalwindowsdirect.com. - MS
#1. 3 windows were installed with the wrong grid pattern (we are waiting for correct ones to be made) #2. Our installation had to be split up into 2 parts (,which is ok), but the crew was a week late installing the 2nd round of windows, with no explanation or apologies. #3. They did not finish the exterior trim. The installers said they would return to finish it And never returned, leaving the side of our house exposed. The warehouse manager promised me multiple times that the installers would return. 3 weeks later the colum... read more
Business response:
Hello, Scott. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you. - MS
Having ordered my windows in the beginning of July and did not get them until January. As well as I was rescheduled three timesand the second time did not even get a call saying they were not coming.. simply never showed up. I had to call to be rescheduled again!
Business response:
Hi, Karen. We are sorry to hear that we didn’t meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve your experience with us. Please get in touch with us at customerservice@universalwindowsdirect.com! - MS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,878 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.