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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi James, I apologize that we were not able to provide you with a 5-star experience. If you have any questions or concerns you would like to discuss, please send an email to customerservice@universalwindowsdirect.com.
Business response:
Hi Tim, I apologize that we weren't able to provide you a 5-star experience. Please send an email to customerservice@universalwindowsdirect.com with any questions or concerns. ^AM
Really rough experience with UWD this time after a solid one the first go round. Still missing one window with no response after calling and requesting a timeline after they asked my wife for full payment, screw lady nails and broken glass everywhere, caulking not completed. Just a really subpar job that I wasn’t expecting after they did such a great job the first go round.
Business response:
Hi Jeremy, I apologize we didn't give you a 5-star experience this time around. I am working with the service team to get you a better answer on when you can expect by way of a timeline. I have also made the warehouse manager aware of the mess left behind so we can address that with you as well. Please allow the service team 24-48 hours to get in touch with you. Thank you for your patience as we work to complete your job as soon as possible. ^AM
We're very nice
This contract started April 1st and was finished July 10. Way to long and i had 3 cancelations before the project got started.
Business response:
Hi Claude, I apologize for the long lead time on your project, but was happy to see the installers provided a great experience for you. If there is anything additional we can do for you, please don't hesitate to reach out. ^AM
Business response:
HI Tasha, I want to thank you for your patience along the way and want to apologize that we haven't been able to provide you with a 5-star experience. We are diligently working to get all the correct parts for your job and look forward to completing this install as soon as possible. ^AM
Cancelled on us day-of multiple times. We ended up using multiple wasted vacation days to accommodate the cancellations. The scheduler and the installers were unprofessional.
Business response:
Hi Aaron, I apologize that we were not about to give you a 5-star expereince. I have reviewed the notes you left for us and am addressing all of them with the warehouse manager and the service team. They will be in touch to make things right. Thank you for your patience and for being a UWD customer. ^AM
Workers didn't speak english
Business response:
Hi Lolitta, thank you for the feedback. It does appear that you have been in touch with the service department to get the stickers off of your window. If you need anything else, please let us know! ^AM
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.