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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi, Wendy. At Universal Windows Direct, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at support@universalwindowsdirect.com! ^AM
Very bad
Business response:
Hello Monah, we apologize for taking longer than anticipated to complete your installation. If you have additional concerns, please email customerservice@universalwindowsdirect.com and we would be happy to help you! - MS
Product is solid. Install crew, solid. Customer service, needs some work.
Business response:
Hi, Customer In Baltimore,. At Universal Windows Direct of Columbus, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at support@universalwindowsdirect.com! - MS
Product is solid. Install crew, solid. Customer service, needs some work.
Business response:
Hi, Customer In Baltimore,. At Universal Windows Direct of Columbus, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at support@universalwindowsdirect.com! - MS
Installers did not insulate around the windows properly
Easy to buy windows. However, once install comes, don't plan on them keeping their appointment time or that your windows won't need additional parts later or glass replaced because of scratches/gouges. And if you call to complain, you will be told to "deal with it". The install crew we had was amazing. They came when they were told (company changed our install time without consulting us, so we had to take time off work to be home). Install crew we had was very professional and did a great job. They found scratches in my glas... read more
Business response:
Hello, James. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Installation was scheduled to start between 8 and 10 am, received a call after 10 am that the crew was completing another installation and would start between 2 and 4 pm, crew arrived after 5 pm and stated that my installation was just put on them. Crew installed 6 windows and trimmed them out on day two. Crew also stated that they thought they were missing a window that day but would recheck the warehouse in the morning. Day two crew confirmed that a window was missing and they were told it would be two weeks to remanufactu... read more
Business response:
Hello, Douglas. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.