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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My purchase date was July 22, 2020, and had to wait until Oct. 13, 2020 for them to be installed. 3 months is too long to wait, especially when the salesman said they had an abundance of glass due to the corona virus.
Business response:
Hi Beth, thank you for making us aware of your experience working with us. We apologize that our sales rep misinformed you as we actually experienced a glass shortage due to COVID-19 and our manufacturing facility has been operating at half capacity due to COVID-19 mandates. We hope you like your new windows. Please don't hesitate to reach out if you need anything! - MS
The work is not completed, and the company is trying to charge us for something they messed up. Phone calls are not being returned even after approximately six attempts over the past three to four weeks.
We have used your company for 4 separate projects and with every projects it is getting harder and harder to deal with you guys.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at support@universalwindowsdirect.com and we'd be happy to help you out. - MS
Pushy salesmen, bad communication
Waited 12 weeks to have an communication with anyone from the company.
Windows were ordered Measurements 3 times Verbally checked 3 times 2 windows made incorrectly No idea when this will be reconciled No / zero communication
did not get accurate info from salesperson which resulted in some blinds / kitchen cabinets / walls damaged and or dirty
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,880 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open tomorrow at 8:00 a.m.