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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Sales Rep and Branch Manager do not communicate with their customer
1 of 4 people in the crew seemed professional. They showed up late. Didn't call ahead. We had damages throughout the home of varying degrees. All of which are still outstanding and I cant get a call back from the service department. Crew didn't a-lot for the proper amount of time to complete the job. Found 1/2 smoked cigarettes and empty cans of mountain dew throughout our home after they left. I personally did most of the clean up. We had broken glass/trash in our driveway/street. Plants near windows were destroyed. Product... read more
Manufactured product is great, the sales experience was fine, however there was some misinformation given. I was told you have all your own installers, and this was a reason I chose Universal. Upon arrival of installation, the installers were contracted out. Once the installation began I questioned if the aluminum would be replaced around the exterior of the window, the gentleman told me he would make the assessment of the condition and decide on his own what needed replaced. During the sales meeting I was told this was alwa... read more
At this point - no I will not recommend and most likely tell people not to use your services. When D'hea came out to sell us windows it was a great experience. Measurements - again great experience. Then came the installation. Multiple problems though not the installers themselves. We were told by D'Shea that Universal Windows did not use contractors - the installers told us they were contractors for Lowes. Next, the front door was not what we ordered. We spoke with D'Shea and he said he wrote the contract up correctly but s... read more
Quit making appointments if you can’t keep them.
It has been a mess from start to finish starting when I reached out to get an estimate. I scheduled an estimate and a couple of days later they called and said they need to schedule an estimate when I already did that. I had the estimate and right before they were supposed to get here they called and said they needed to schedule an estimate when he was going to be here any minute. I kept getting calls to move forward to purchase the windows when I had already closed the deal. It seemed there was no communication on their end... read more
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,746 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 11:00 a.m.