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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi, Mycki. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to send us an email at support@universalwindowsdirect.com! - MS
The company absolutely lied about many things and when questioned, had no ideas of the things happening. I paid extra for "problematic" windows and after 3 sets of people looked at the windows, we were told the windows could not be put in. I had to make a total of 12 phone calls to get it resolved and 9 of the 12 calls went to voicemails. There were 2 people that measured our windows and they didn't seam to know what they were doing. When I mentioned there were 2 people that measured the windows, everyone that I mentioned it... read more
Business response:
At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed still. Thank you. - MS
the windows we received seem to be leaking and seem to be causing excess moisture in some areas of our home
Business response:
Hi Curtis, thank you for making us aware of your experience with us. I have forwarded this to our Service department to ensure that we take care of any product-related issues you have. We look forward to getting this sorted for you. - MS
My purchase date was July 22, 2020, and had to wait until Oct. 13, 2020 for them to be installed. 3 months is too long to wait, especially when the salesman said they had an abundance of glass due to the corona virus.
Business response:
Hi Beth, thank you for making us aware of your experience working with us. We apologize that our sales rep misinformed you as we actually experienced a glass shortage due to COVID-19 and our manufacturing facility has been operating at half capacity due to COVID-19 mandates. We hope you like your new windows. Please don't hesitate to reach out if you need anything! - MS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 3,049 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 9:00 p.m.