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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Customer service and communication is lacking. Windows weren’t cleaned, stickers weren’t removed and we were told to go BIY cleaner for the stickers after paying huge money for the windows, trash was left in yard, we expected to pay final amount even though there were things to be fixed. Sales person never responded to email or 2 messages.
We are on Day 3 and the 8 windows still not complete. We were told installation would take one day. Lack of communication and questionable work make me question quality of install.
I was very disappointed with the lack of communication from UWD.
I can not recommend them at this time. The lack of thoroughly communicating with employees and customers is a big problem. I ordered a custom door the opening was measured twice. The size of the custom door was changed twice so it would fit the opening. Waited five months for installation and when the door finally arrived it didn't fit and the swing was wrong. I can not recommend UWD.
This is the 4th time UWD asked for our feedback. UWD SUCKS. For the 4th time you have NOT completed the job! 1st. sales person in Aug, said 6 to 8 weeks between ordering windows and getting them installed. YOU WERE WRONG! It will be over 20 weeks when they are completely installed, if you show up? In mid Nov. I had to call you to see when we might expect to get the windows. I was told they weren't sure because you were having supply chain problems. In Dec. we were called and told the windows would be installed on Jan. 3. Mon... read more
So when I bought my windows I was told that it would be 8-10 weeks until they were installed. Trust me, I get that the world is crazy an literally everyone has unforeseen delays that they are dealing with right now. That is why I waited 4 months before reaching out to customer service to figure out what was going wrong. Customer service took all my information and told me they didn't know anything and that they would send it to management who would get right back to me. So, I waited another week. No one reached out to me. So... read more
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,011 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 10:00 a.m.