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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I love the windows, but I have a problem with the door that was installed. The door is not what I told the salesman I wanted. He did not have any door samples or pictures, so I showed him a door on my house that is self storing and almost completely glass and that's what he told me he had. I was not there when the door was installed, that was the last part installed. When I showed up the next day, I was very disappointed. I called and talked to customer service, they said can you send me pictures and I did. the customer serv... read more
Business response:
Thank you for this feedback, Rod. We are truly sorry to hear about this experience with us and understand your frustration. If you would like to discuss your experience further, please reach out to us at CustomerService@universalwindowsdirect.com.^JD
As of now, installation is not complete
Business response:
Hi Customer in Indianapolis, we are truly sorry to hear about this. Please contact us at CustomerService@universalwindowsdirect.com for further assistance.^JD
The installer first rescheduled, and then failed to show up on rescheduled date. After leaving a message about the issue, no one has contacted a full 5 days after scheduled install.
Business response:
Josh, we are truly sorry to hear about your experience with us and understand your frustration. If you would like to discuss your experience further, please reach out at CustomerService@universalwindowsdirect.com. We would like the opportunity to improve.^JD
very likely
Business response:
Thanks for your review, Jeff! We are thrilled to hear you had a positive experience with us and if there's anything else we can do, please don't hesitate to reach out.^JD
Windows great Installers great
Business response:
Hi, Jerry. Your feedback is highly appreciated. Thank you for the review!
Ryan installed our windows and was very professional. He demonstrated all the operational features of the windows, and did an excellent job of installing.
Business response:
Hello, Jeff! Thank you for the positive feedback and recommendation! We are so happy to hear that Ryan Crouch provided you with a great experience. Please don't hesitate to reach out if you need anything!
We had such a horrible experience with the actual installation we wouldn’t recommend at this point. The sad thing is that the windows are high quality. Now we are left with wondering who to get to install the rest of our windows.
Business response:
Hi, John. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
Customer service and communication is lacking. Windows weren’t cleaned, stickers weren’t removed and we were told to go BIY cleaner for the stickers after paying huge money for the windows, trash was left in yard, we expected to pay final amount even though there were things to be fixed. Sales person never responded to email or 2 messages.
Business response:
Hi, Shelley. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
We are on Day 3 and the 8 windows still not complete. We were told installation would take one day. Lack of communication and questionable work make me question quality of install.
Business response:
Hi, Customer In Fishers,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.