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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi, Marcia. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
I was very disappointed with the lack of communication from UWD.
Business response:
Hi, Thomas. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
I can not recommend them at this time. The lack of thoroughly communicating with employees and customers is a big problem. I ordered a custom door the opening was measured twice. The size of the custom door was changed twice so it would fit the opening. Waited five months for installation and when the door finally arrived it didn't fit and the swing was wrong. I can not recommend UWD.
Business response:
Hi, Eon. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
This is the 4th time UWD asked for our feedback. UWD SUCKS. For the 4th time you have NOT completed the job! 1st. sales person in Aug, said 6 to 8 weeks between ordering windows and getting them installed. YOU WERE WRONG! It will be over 20 weeks when they are completely installed, if you show up? In mid Nov. I had to call you to see when we might expect to get the windows. I was told they weren't sure because you were having supply chain problems. In Dec. we were called and told the windows would be installed on Jan. 3. Mon... read more
Business response:
Hi, Patrick. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
So when I bought my windows I was told that it would be 8-10 weeks until they were installed. Trust me, I get that the world is crazy an literally everyone has unforeseen delays that they are dealing with right now. That is why I waited 4 months before reaching out to customer service to figure out what was going wrong. Customer service took all my information and told me they didn't know anything and that they would send it to management who would get right back to me. So, I waited another week. No one reached out to me. So... read more
Business response:
We appreciate your feedback, Briana. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Business response:
We appreciate your feedback, Halley. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Sales rep was nice but told us our 16 windows would be installed around the first week of December this was on October 6th. They were installed roughly 6 weeks after that January 6th,7th and 8th. He also charged us for complete tear outs and when the measuring technician came out he said we didn't need complete tear outs. The company does not give an itemized list of what you are actually paying for it's just a huge amount on the invoice. So I didn't have a clue how much of a credit I was owed since I didn't need the tear ou... read more
Business response:
We appreciate your feedback, Tony. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
Hi, Customer In Thorntown,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,031 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 10:00 a.m.