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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Would not recommend
Business response:
Hi, Don. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
It shouldn’t take 4 months to get windows the guys had 3 but took for ever to get the 4th one
Business response:
Hi, Debbie. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Time frame was not acceptable two months late
Business response:
We appreciate your feedback, Customer In Indianapolis,. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
This was a disaster start to finish. We have used Universal Windows Direct before with great success, so we called them again when we moved. Big mistake. From the very first day, the salesman was extremely late for our appointment and ended up being here through our dinner time and time to get our child to bed for school in the morning. The windows we ordered for an 8 to 12 week delivery did not come in for 15. Understandable, given the pandemic. Finally get install scheduled, and I wait around all day on install day for no ... read more
Business response:
We appreciate your feedback, Karen. We are truly sorry to hear about the events of your experience with us as this is not the quality service we strive to provide our customers. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
If the work alone were to be critiqued, the window installation would be no trouble. Fine job by the installer...left zero mess and went right to work and windows done in about 1 1/2 hours. That's time of arrival and departure respectively. However, as for your advertisements on television and my c...
Business response:
Hi Mark! Thank you for this feedback as it is appreciated! We are thrilled to hear about your smooth install experience with us! Here at Universal Windows Direct of Indianapolis, we aim to provide a positive experience from start to finish. To discuss any concerns further or suggestions on how we can improve please reach out at customerservice@universalwindowsdirect.com.^JD
Al our sales guy was very great, kept us up to date on installation. installation date was changed a few times. once due to the installers truck breaking down on the way to our house. the installers were late both days, by like a 1/2 hour. they did communicate they would be late, but kept changing who they would call making it confusing for my husband and i.
Business response:
Hi Cherish, I apologize we didn't provide you with a 5-star experience. I made the service team aware of the missing caulk and window. They should be reaching out to you within the next 24-48 hours. Thank you for the feedback on your experience!^AM
Windows are fine but a small resulting tear in the screen upon installation still is unresolved a couple weeks afterwards. I waited patiently 3 months for the installation and certainly dont want to wait another 3 months to get the small tear corrected. Please address so I can resolve payment.
Business response:
Hi Victoria, thank you for bringing this to our attention and I apologize for the inconvenience. After reviewing your account, it looks like the warehouse manager was made aware of the issue and is working to resolve it. Thank you for your patience and we look forward to completing your project! ^AM
I hav been waiting for my screen door to be fixed for 2 months now since the install. Also the window was 2 inches narrower than originally ordered.
Business response:
Hi Alex, thank you for bringing this to our attention. I passed this along to the service team and asked that they reach out to you for more information. They will take care of this ASAP. ^AM
Business response:
Hi, Stacy. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.