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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
So when I bought my windows I was told that it would be 8-10 weeks until they were installed. Trust me, I get that the world is crazy an literally everyone has unforeseen delays that they are dealing with right now. That is why I waited 4 months before reaching out to customer service to figure out what was going wrong. Customer service took all my information and told me they didn't know anything and that they would send it to management who would get right back to me. So, I waited another week. No one reached out to me. So... read more
Business response:
We appreciate your feedback, Briana. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Business response:
We appreciate your feedback, Halley. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Sales rep was nice but told us our 16 windows would be installed around the first week of December this was on October 6th. They were installed roughly 6 weeks after that January 6th,7th and 8th. He also charged us for complete tear outs and when the measuring technician came out he said we didn't need complete tear outs. The company does not give an itemized list of what you are actually paying for it's just a huge amount on the invoice. So I didn't have a clue how much of a credit I was owed since I didn't need the tear ou... read more
Business response:
We appreciate your feedback, Tony. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
Hi, Customer In Thorntown,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
This is my second install and have either wait past the appointed install time or have been cancelled and not given a new appointment time after Universal Windows cancelled 5 days ago with NO follow up
Business response:
Hi, Jeffrey. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com so we can further assist you!
Business response:
We appreciate your feedback, Customer In Kokomo,. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
At this time I would never recommend them. The installers came on Thursday to install all my windows. Thank god the installers were good at their job. They came in and said they wanted to measure to make sure all the windows were correct. Well guess what the guy that came to measure got EVERY single window WRONG. I was told 10 - 12 weeks it took 16 weeks and then they were wrong, not 1 or 2 but ALL windows were measured wrong. This is completely unacceptable.
Business response:
We appreciate your feedback, Daryl. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Windows appear to be great quality, but this company really lacks in customer service. They ordered the wrong casing color and every person I spoke with over the phone whether it was for ordering or payment were not friendly.
Business response:
We appreciate your feedback, Brandon. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Not at all. There was no follow up or follow through when the doors we received were not right. After a month of waiting we decided to reach out to salesman and his supervisor to advice it had been over a month since we sent the doors back and because of the lack of follow through or concern as to why the product was sent back we decided to cancel order. This survey has been the last communication regarding service. Even though supervisor did send an email to advise we could not cancel order.
Business response:
Hi, David. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.