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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi, Julie. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
I have had nothing but issues with communication. I was given a date that they said work would be done and they still have not even received the windows. They finally received the door and came and installed. Installers had to come back a second time because one of the guys left with the tools in his vehicle. The returned the next day to finish install. Now, the door is not sealing unless we deadbolt so we had to reschedule another day for them to come out. The next available date is Sept. 16th.
Business response:
Hi Danny, I apologize that your install didn't go as anticipated, but am glad that we could get your service on the books. We look forward to the opportunity to turn this experience around for you. ^AM
Still waiting for the job to be finished
Business response:
Hi Bonnie, I apologize that we haven't given you a 5-star experience. After reviewing your account, it does appear that your service appointment is scheduled. We look forward to turning this experience around for you. ^AM
Business response:
Hi, Roberto. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Took 20 weeks after i paid for them to finally be installed
Business response:
Hello Craig. We apologize for the delay in getting your products installed. Please keep in mind that the estimates provided to you are subject to change and we always do our best to expedite production. If you need anything in the future, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. ^AM
Just was not a great experience from start to finish.
Business response:
Hi, Customer In Westfield,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com, if you have any other questions or concerns you would like to discuss. ^AM
Business response:
Hi Kraig, I apologize your project is taking longer than anticipated to complete. We are taking all the possible steps to complete your job as soon as possible and want to thank you for your patience. If you have additional questions or comments, please send them to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi Cathy, we would love to learn more about how we can improve your experience. Please do send an email with feedback to customerservice@universalwindowsdirect.com. We look forward to hearing from you! ^AM
I am extremely unhappy. I have several scratches and marks on the frame of these windows. The glass has a weird film like stuff that I tried to get off and some of it won't come off. One window has scratches in the glass. The job couldn't be completed the 1st time bc they didn't have the stuff to install one of my windows so all of my other windows were left unfinished on the outside. I don't know why they couldn't have finished those they had the stuff to finish them. When they came back to install the last window they stil... read more
Business response:
Hi Deborah, thank you for bringing this to my attention and I apologize we weren't able to provide you with a 5-star experience. After reviewing your account, it does look like you have been in touch with the warehouse manager about completing your install. If you have any other questions or concerns you would like addressed, please feel free to send them to customerservice@universalwindowsdirect.com. We look forward to finishing this job! ^AM
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.