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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I am extremely unhappy. I have several scratches and marks on the frame of these windows. The glass has a weird film like stuff that I tried to get off and some of it won't come off. One window has scratches in the glass. The job couldn't be completed the 1st time bc they didn't have the stuff to install one of my windows so all of my other windows were left unfinished on the outside. I don't know why they couldn't have finished those they had the stuff to finish them. When they came back to install the last window they stil... read more
The job is not finished. Windows were installed on Wednesday, but outside of windows needs to be completed. There is open / exposed insulation. Was assured that job would be completed by end of the week, it didn't happen. Was told a manager would call on Saturday to resolve the issue, never got a call. One of the screens is not acceptable, not taut like it should be. Dried putty needs to be cleaned off of one of the screens. Installer asked if he could leave the metal from the old windows behind because he didn't have room i... read more
I have called trying to contact the company to let them know I have two small holes in my screen. I left a message and no one has called me back. Its been a week and a half now.
Absolutely terrible customer service. Go with someone else who cares about more than just the sale.
At this time not very happy. On Sunday June 6th I took all of my window shades and everything down as directed so they could begin work on Monday the 7th. Monday morning gat a call not sure where the windows are. Still waiting...
Customer service is horrible. Contacted via several routes and have never had the ACTUAL supervisor contact us back. Was not a good experience. Rescheduled several times, issues with installation, windows dirty from installation and nail holes left uncovered.
I had a hard time getting the installation scheuled. It was months and then they cancelled and told me it would be another month or so.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,011 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.