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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I ordered my windows in early June of 2021. My windows were finally built in October of 2021. I had an install date of 11/1/21. I was told that the install would take 3 days. The installers were supposed to be at my house at 8:00 am on 11/1/21 The Universal windows company ask that you give the installers a 2 hour window in case they have traffic issues or product pickup issues. The installers showed up after 11 am in fact they showed after 11am each of the 3 days. I ordered 27 windows from universal windows direct only 26 w... read more
I wouldn't recommend a window in a doghouse from this company.
Business response:
Hi, Jim. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
I would never recommend this company. The worst that I have ever experienced, the Customer Service was terrible. The lying from every person we talked with the lies never ended. If they would have been honest we are ok with delays but they did not do that. They lied to me and then my husband and even the Finance company. They missed 3 scheduled installations. They had to put our windows in when it was 30 degree and snowing. The Installers were great.
Business response:
Hi Tina! We appreciate your feedback and are truly sorry to hear about your experience with us. Please feel free to contact us at customerservice@universalwindowsdirect.com to tell us how we can improve the customer experience.^JD
see below
Business response:
Hi, David. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
The windows themselves are some of the best on the market. The customer service aspect of this business does not match the quality of their product. I had to call several times just for updates. No one seems to really be on top of things. Multiple run arounds. Overall terrible communication and bad customer service.
Business response:
Hi, Corey S. . We are pleased to hear that you are happy with your new windows and apologize for the communication issues. If you need anything, please don't hesitate to reach out! Thank you for trusting us with your home improvement project.
We are returning customers and I had already recommended universal windows to my sister before the latest install. This past install is still waiting to be completed and it was supposed to be this week. After multiple calls I was pushed to the service department to finish the job and still have to wait 3 more weeks. Lack of communication is crazy and the customer service department protects the warehouse group. I have been in customer service for 10 plus years and dealing with unhappy customers is not fun but happens.
Business response:
Hi, Jill. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
My overall experience was not a pleasant one. The salesman came promptly to give me his sales talk and demo his product. His price beat Bee Windows by half so I placed the order. I was told it would be 8 weeks after they did the final measurements which took threes weeks for them to come do. I was emailed an ETA of Sept. 3rd. That day came and went with no word. I called and they told be it would be October 8th. They weren’t done by then either. Two weeks later they were done and scheduled for installation in Oct 27 between ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com if you wish to speak with someone.
We started the process in February 2021, it's now November 2021 and the project isn't complete yet.
Business response:
Hi, Customer In Lebanon,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to help turn your experience with us around. Please get in touch with us at support@universalwindowsdirect.com to further discuss your project so we can assist. ^JD
Business response:
Hi, Merry. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.