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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The job is not finished. Windows were installed on Wednesday, but outside of windows needs to be completed. There is open / exposed insulation. Was assured that job would be completed by end of the week, it didn't happen. Was told a manager would call on Saturday to resolve the issue, never got a call. One of the screens is not acceptable, not taut like it should be. Dried putty needs to be cleaned off of one of the screens. Installer asked if he could leave the metal from the old windows behind because he didn't have room i... read more
Business response:
Hi Byron, thank you for bringing this to my attention and I apologize we were not able to give you a 5-star experience. I am working internally to make sure this is taken care of as soon as possible and will have a team member get in touch with you as soon as possible. Thank you for your patience and we look forward to completing your install. ^AM
I have called trying to contact the company to let them know I have two small holes in my screen. I left a message and no one has called me back. Its been a week and a half now.
Business response:
Hi Wanda, thank you for making me aware. I have sent this to the service team and they will be in touch with next steps. We appreciate your patience! ^AM
Absolutely terrible customer service. Go with someone else who cares about more than just the sale.
Business response:
Hi Kasie, I apologize that your job is taking longer than anticipated to be completed and I want to assure you we are working as quickly as possible to complete it. If you have any questions or concerns we haven't addressed, please reach out to customerservice@universalwindowsdirect.com. ^AM
At this time not very happy. On Sunday June 6th I took all of my window shades and everything down as directed so they could begin work on Monday the 7th. Monday morning gat a call not sure where the windows are. Still waiting...
Business response:
Hi Dave, I apologize that we have not been able to provide you a 5-star experience. I just looked into your account and it looks like we do have you scheduled for install. If you have any other questions or concerns, please feel free to reach us at customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi Elijah, we appreciate your feedback and are using it to improve our processes. I apologize that we couldn't provide you with a 5-star experience. If you need anything in the future, please contact us at customerservice@universalwindowsdirect.com. ^AM
Customer service is horrible. Contacted via several routes and have never had the ACTUAL supervisor contact us back. Was not a good experience. Rescheduled several times, issues with installation, windows dirty from installation and nail holes left uncovered.
Business response:
Hello, Steve. Thank you for making us aware of your experience. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you. ^AM
I had a hard time getting the installation scheuled. It was months and then they cancelled and told me it would be another month or so.
Business response:
Hi Kathy, thank you for your review. I apologize for any inconveniences you experienced along the way. If there is anything we can do for you in the future, please reach out to customerservice@universalwindowsdirect.com. ^AM
Based on the errors on the windows that had to be reordered and the damage caused during installation of one of the doors, I may/may not recommend Universal Windows Direct.
Business response:
Hello. Thank you for making us aware of your experience working with us so far. We apologize for the damaged caused while getting your products installed. If you need anything, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. - MS
So far our installation has been delayed more than once. We are still waiting which has made us put other contractors on delay. Still waiting.
Business response:
Hello. Thank you for making us aware of your experience working with us so far. We apologize for the delay in getting your products installed and look forward to completing your project. If you need anything in the meantime, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. - MS
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.