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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Windows are fine but a small resulting tear in the screen upon installation still is unresolved a couple weeks afterwards. I waited patiently 3 months for the installation and certainly dont want to wait another 3 months to get the small tear corrected. Please address so I can resolve payment.
Business response:
Hi Victoria, thank you for bringing this to our attention and I apologize for the inconvenience. After reviewing your account, it looks like the warehouse manager was made aware of the issue and is working to resolve it. Thank you for your patience and we look forward to completing your project! ^AM
I hav been waiting for my screen door to be fixed for 2 months now since the install. Also the window was 2 inches narrower than originally ordered.
Business response:
Hi Alex, thank you for bringing this to our attention. I passed this along to the service team and asked that they reach out to you for more information. They will take care of this ASAP. ^AM
Business response:
Hi, Stacy. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Business response:
Hi, Julie. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
I have had nothing but issues with communication. I was given a date that they said work would be done and they still have not even received the windows. They finally received the door and came and installed. Installers had to come back a second time because one of the guys left with the tools in his vehicle. The returned the next day to finish install. Now, the door is not sealing unless we deadbolt so we had to reschedule another day for them to come out. The next available date is Sept. 16th.
Business response:
Hi Danny, I apologize that your install didn't go as anticipated, but am glad that we could get your service on the books. We look forward to the opportunity to turn this experience around for you. ^AM
Still waiting for the job to be finished
Business response:
Hi Bonnie, I apologize that we haven't given you a 5-star experience. After reviewing your account, it does appear that your service appointment is scheduled. We look forward to turning this experience around for you. ^AM
Business response:
Hi, Roberto. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Took 20 weeks after i paid for them to finally be installed
Business response:
Hello Craig. We apologize for the delay in getting your products installed. Please keep in mind that the estimates provided to you are subject to change and we always do our best to expedite production. If you need anything in the future, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. ^AM
Just was not a great experience from start to finish.
Business response:
Hi, Customer In Westfield,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com, if you have any other questions or concerns you would like to discuss. ^AM
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.