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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hi Kraig, I apologize your project is taking longer than anticipated to complete. We are taking all the possible steps to complete your job as soon as possible and want to thank you for your patience. If you have additional questions or comments, please send them to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi Cathy, we would love to learn more about how we can improve your experience. Please do send an email with feedback to customerservice@universalwindowsdirect.com. We look forward to hearing from you! ^AM
I am extremely unhappy. I have several scratches and marks on the frame of these windows. The glass has a weird film like stuff that I tried to get off and some of it won't come off. One window has scratches in the glass. The job couldn't be completed the 1st time bc they didn't have the stuff to install one of my windows so all of my other windows were left unfinished on the outside. I don't know why they couldn't have finished those they had the stuff to finish them. When they came back to install the last window they stil... read more
Business response:
Hi Deborah, thank you for bringing this to my attention and I apologize we weren't able to provide you with a 5-star experience. After reviewing your account, it does look like you have been in touch with the warehouse manager about completing your install. If you have any other questions or concerns you would like addressed, please feel free to send them to customerservice@universalwindowsdirect.com. We look forward to finishing this job! ^AM
The job is not finished. Windows were installed on Wednesday, but outside of windows needs to be completed. There is open / exposed insulation. Was assured that job would be completed by end of the week, it didn't happen. Was told a manager would call on Saturday to resolve the issue, never got a call. One of the screens is not acceptable, not taut like it should be. Dried putty needs to be cleaned off of one of the screens. Installer asked if he could leave the metal from the old windows behind because he didn't have room i... read more
Business response:
Hi Byron, thank you for bringing this to my attention and I apologize we were not able to give you a 5-star experience. I am working internally to make sure this is taken care of as soon as possible and will have a team member get in touch with you as soon as possible. Thank you for your patience and we look forward to completing your install. ^AM
I have called trying to contact the company to let them know I have two small holes in my screen. I left a message and no one has called me back. Its been a week and a half now.
Business response:
Hi Wanda, thank you for making me aware. I have sent this to the service team and they will be in touch with next steps. We appreciate your patience! ^AM
Absolutely terrible customer service. Go with someone else who cares about more than just the sale.
Business response:
Hi Kasie, I apologize that your job is taking longer than anticipated to be completed and I want to assure you we are working as quickly as possible to complete it. If you have any questions or concerns we haven't addressed, please reach out to customerservice@universalwindowsdirect.com. ^AM
At this time not very happy. On Sunday June 6th I took all of my window shades and everything down as directed so they could begin work on Monday the 7th. Monday morning gat a call not sure where the windows are. Still waiting...
Business response:
Hi Dave, I apologize that we have not been able to provide you a 5-star experience. I just looked into your account and it looks like we do have you scheduled for install. If you have any other questions or concerns, please feel free to reach us at customerservice@universalwindowsdirect.com. ^AM
Business response:
Hi Elijah, we appreciate your feedback and are using it to improve our processes. I apologize that we couldn't provide you with a 5-star experience. If you need anything in the future, please contact us at customerservice@universalwindowsdirect.com. ^AM
Customer service is horrible. Contacted via several routes and have never had the ACTUAL supervisor contact us back. Was not a good experience. Rescheduled several times, issues with installation, windows dirty from installation and nail holes left uncovered.
Business response:
Hello, Steve. Thank you for making us aware of your experience. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you. ^AM
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.