This profile has been claimed by the business owner or representative.
Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Wasn’t worth 12,500 .the company keep telling me different times when they would be here when I called they hung up on me. My window was sitting in storage for a week.they said that the installers would be here 8to 10 four Hispanic guy came at 1 :15 none of them spoke english a picture frame was broken a blind was broken .there was a little gap at the top of some window the put a piece of plastic to cover it slapped the windows in and caulk them Im putting trim up to cover the caulk .put it this way not very good experience!
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Installers did a horrible job damage to the door unloading doors made wrong took 5hrs longer to install than was told could not speak English
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Installers did a horrible job damage to the door unloading doors made wrong took 5hrs longer to install than was told could not speak English
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Installers stood in kitchen sink and on other furniture. Did not cover their muddy boots. Threw window coverings in a heap. Loud - suspected use of a controlled substance
Business response:
We appreciate your feedback, Gale. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to further discuss this experience and resolve any issues.
Not likely. As we previously reported we had numerous problems including installation of several windows that were not the ones we ordered so they had to be reordered, replaced and reinstalled at a later date; we had problems with windows that would not stay open; windows that were not caulked properly; and one window that continues to leak.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Not likely. As we previously reported we had numerous problems including installation of several windows that were not the ones we ordered so they had to be reordered, replaced and reinstalled at a later date; we had problems with windows that would not stay open; windows that were not caulked properly; and one window that continues to leak.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
I would probably recommend Universal Windows Direct, but as time goes by and the problems that I have with my installed sliding glass door go unacknowledged and what appears to be ignored, I am less and less likely to do so. The installers told us there was a problem with the door during the install, and said they would turn in a work order to have the door either repaired or replaced, but that was months ago. Now we have a door that doesn't close properly and won't consistently lock. The sliding screen either won't slide at... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! ^J
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.3 star rating with 3,084 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.