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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Charlie Evans the owner was flirting with my spouse while she was there. I've heard about that slime ball.
Business response:
We apologize for any discomfort you experienced during your visit. Maintaining a professional and respectful environment is of utmost importance to us. We take your feedback seriously and will address the matter internally. Thank you for bringing this to our attention.
As a long time Vandergriff Toyota customer I will not be buying another vehicle from Vandergriff Toyota! I negotiated the price to include mats. I made the mistake of letting them order the mats to be picked up later. I asked when I picked the mats up if the cargo area mat was in the box. When I got home it was not in the box. When I called to complain I was told that wasn't included! Wow!!! Live & learn. They lost a long time customer but hey they saved $150 on a cargo mat.
Business response:
We apologize for any miscommunication regarding the mats. We strive to provide excellent customer service and would appreciate the opportunity to make things right. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
My tires weren't rotated. I know this for a fact, for one it wasn't documented and my car needed washing so if the tires was touched it'll leave fingerprint smudges. I mention this to the service advisor why, the block wasn't checked and I was told they didn't have to check all the boxes just the important ones. But this was the main reason I was there. I was there almost 3 hours and my service wasn't completed. I got there early as suggested
Business response:
Thank you for sharing your feedback. We apologize for the oversight regarding your tire rotation and the delay in completing your service. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your patience and will strive to improve. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
They forgot to reset the engine oil monitor and 3 days later I got a message that the oil needs to be changed. I was worried because I had just done it. I already solved it but I think that is part of the warranty or does it not cover it either?
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I didn't like the sound of the car after the service was performed. It not like the usual sound. Not sure they remember to change the oil.
Business response:
We apologize for any inconvenience caused. Thank you for bringing this to our attention. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Visited the dealership 3times in less than 5 days. Each time I take my car in, I get diagnostics that will cost over 1k and its all tech. I had my car checked by a neutral party and the diagnostics states that my 4yr car is in perfect condition.
Business response:
We apologize if you were not satisfied with the pricing of our services. We strive to offer competitive and fair pricing for the quality of work we provide. It is important to us that our customers feel they are receiving good value for their investment. To better understand your concerns, we would appreciate more specific information about the services you received and the pricing that you found unsatisfactory. This will allow us to review the details of your visit and address any discrepancies or misunderstandings. We take... read more
Expensive and not covered by the repair policy Vandergriff sold to me that is only good at Vandergriff - a detail that was discovered after the fact.
Business response:
We apologize for any confusion regarding the warranty that was sold to you. It is important for us to clarify that some warranties are exclusive to our dealership and may not be available elsewhere. However, we understand that clear communication is essential during the purchasing process, and we regret any misunderstanding. Our aim is to provide transparent information about the products and services we offer, and we take your feedback seriously. We will use it to ensure that our customers have a complete understanding of t... read more
We agreed upon a price in writing up front but when I went back to finance they charged me an additional $8000 for the vehicle. I would recommend staying away from this dealer at all cost because they do not understand ethics. Do NOT take them at face value as they just want to steal from you. Dont become a victim of Vandergriff.
Business response:
We're sorry to hear that you were dissatisfied with the pricing. We strive to offer competitive and fair pricing for our products and services. However, we understand that each customer's needs and budget are unique, and we always aim to find the best possible solution. To address your concerns and assist you further, we would like to learn more about your specific situation. Please reach out to us directly, and we'll be happy to discuss your pricing concerns in detail. Your feedback is invaluable to us as it helps us improv... read more
I was in the shop for 5 days only to hear the total bill would be outrageous and would take more time
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please feel free to contact us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.