This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Extremely unhappy with the lack of customer service. I purchased a used vehicle from Vandergriff and after a long and very stressful purchase I missed the dealer prep charge of over $5,500. When I returned to the dealership to ask about the charge they couldn't and wouldn't give me a clear explanation. Spoke to the finance dept who called the used car manager who said he would get the general manager to speak with us. We waited in an office for over 45 minutes and no one ever came.
Business response:
We are genuinely sorry to hear that you were unhappy with your customer service experience. Customer satisfaction is a top priority for us, and we apologize for any inconvenience or frustration you may have experienced. We take your feedback seriously and are committed to improving our customer service. We would greatly appreciate it if you could provide more specific details about your experience or any particular issues you encountered. This information will help us identify areas where we can enhance our service and provi... read more
For an oil change that I had an appointment for it took almost two hours. Everything at this dealership seams to be extremely overpriced... 60$ for labor for an oil change is quite extensive...
Business response:
We appreciate your feedback regarding your recent service appointment. We understand that waiting for an extended period can be inconvenient, and we apologize for any inconvenience you experienced. Additionally, we're sorry to hear that you found the service to be expensive. We continuously strive to improve our services and make them more efficient. We will take your feedback into consideration to ensure a smoother and more cost-effective service experience in the future. Please contact Mike Book at mbook@vtaig.com to discu... read more
Ethan McDonnell refused to actually service the problem. His solution was that its a Toyota problem and that Apple car play only works with his iPhone 11 and not my (or 2 other) iPhone 13s. His answer is wait for an update from Toyota in the mean time Apple car play just wont work. That is an unacceptable answer and it showed that he simply refused to attempt to solve the problem. We are working with corporate Toyota to get the issue resolved.
Business response:
We're truly sorry to hear that the issue you brought your vehicle in for persisted even after your appointment. Our aim is to provide top-notch service and ensure that your vehicle is in the best possible condition. We understand how frustrating it can be when problems aren't resolved as expected. Your feedback is important to us, and we will investigate the matter thoroughly to identify why the issue wasn't resolved during your appointment. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Ethan MCDonnell let us leave after hours of waiting without the problem solved. We were told its a Toyota issue and it cant be fixed. He states that apple car play only works with his iPhone 11 and not multiple other phones tried. He refused to attempt to solve the issue and deferred to tell us to call Toyota customer service. When we did so, we needed a TAS number that he did not provide and then made me wait 40 minutes on the phone with him to finally get. By far the worst experience.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact Mike Book at m... read more
Went in for an oil change and was up sold an alignment that they were unable to provide an alignment sheet for after service. Pretty sure it wasnt done.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact Mike Book at m... read more
I dont feel that I was treated fairly.
Business response:
We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Please contact Mike Book at mbook@vtaig.com to di... read more
Totally unbelievable! They sell the 2021 Prius as Toyota certified. But that is an absolute garbage car!!! (The technicians word, who checked this car). Having rust at the top, windshield is misaligned, and the bumper is broken on the corner. The bodyshop guy at another Toyota dealer told me this car had nontrivial accident before so the front bumper and cover is not well aligned. Returned it. According to my local Toyota dealer this car is absolutely unqualified to be certified. Gee!!!
Business response:
We're sorry to hear about the issues you've encountered after your purchase. We strive to provide reliable vehicles and a positive ownership experience. Please get in touch with us at your earliest convenience so we can understand the specific problems you're facing and work towards a solution. Your satisfaction is important to us, and we're committed to addressing any concerns you may have.
Needed better interior and exterior detailing.
Business response:
We apologize for any oversight in the detailing of your vehicle. Our goal is to ensure that every customer receives a thoroughly cleaned and polished vehicle. We appreciate your feedback and would like the opportunity to make things right. Please feel free to reach out to our team so that we can arrange for a more comprehensive detailing or address any other concerns you may have. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
No follow up after initial contact. Was willing to negotiate a deal but wont watse my time now.
Business response:
We apologize for any frustration you may have experienced due to a lack of follow-up on sales updates. Your feedback is important to us, and we strive to provide timely and thorough communication to our customers. We understand the importance of keeping you informed throughout the process. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.