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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Everyone was rude and unhelpful.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
I brought to get the flat tire fixed. I was told that, there is no problem and they inflated and told me that I can drive. I came back and parked in the garage and the same tire deflated again. Means, it was not thoroughly checked for any flat.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Didn't give me the Carfax until I signed paperwork
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
I have to be honest with the one star rating. After the service was done on my car, I noticed the personal things in my car had been moved around. An item was on the floor, and items scattered. Before leaving, there was black marks on my mat, and upholstery. I drove to a tech, and told her what was going on. She was kind, and took my car back to the service people. Ryan came out to look at my car, and had to clean additional black marks. Eventually, I could not overlook this, and talked to the service Manager, who said he wo... read more
Business response:
We apologize if you experienced any carelessness from our service staff. Providing attentive and diligent service is a top priority for us, and we strive to ensure that every customer's vehicle is handled with the utmost care and professionalism. We take your feedback seriously and would appreciate more details about the specific incident or instances where you felt our service staff was careless. Your feedback allows us to address any concerns and take appropriate measures to improve our service quality. Please contact Mike... read more
My car is still experiencing the same thing
Business response:
We apologize for the inconvenience you experienced with the detailing and the issues that were not properly addressed on your vehicle. Providing high-quality service is important to us, and we regret if we fell short of your expectations in this regard. We would appreciate the opportunity to investigate the matter further and address your specific concerns. If you could kindly provide us with additional information such as the date of your visit or the details of the issues that were not fixed, it would assist us in resolvin... read more
I would've been very pleased with the car purchasing process at this dealership if they wouldn't have added on extra cost to our agreed upon price and financing which I didn't notice until I closely examined the paperwork a day later. This is bad business and I'll never do business with them again.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
This was the most horrible experience ever. Wish I would have left as soon as I got there.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Felt rushed and when I called I never got a hold of someone in management and I got jipped out of 8k. So after approval and signatures the price increased significantly. The guy was rude and even rude to my mother..My car was not even the lot yet when i purchased!!. I demanded my car be ready 4 days later and 2 weeks later find out that they didn't check the back breaks as I complained they they squeal. I will never come back to Vandergrift Toyota Arlington Texas
Business response:
We appreciate your feedback, but we're a bit confused by your review as it lacks specific details about the issue you encountered. We genuinely want to understand and address your concerns, so we kindly request that you provide us with more information regarding the specific problem you faced. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
We never had our car serviced here on that day. We never got a real reason this was reported. it is also interesting that in 2 months we only drove 2 miles the shop is over 5 miles away. Had to give a star but should be -5.
Business response:
We appreciate your feedback, but we're a bit confused by your review as it lacks specific details about the issue you encountered. We genuinely want to understand and address your concerns, so we kindly request that you provide us with more information regarding the specific problem you faced. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.