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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I purchased a Platinum Package for back up and everytime I needed to use it they would have some type of excuse. So this last time in April did it. I'm going to ask to speak to the General manager and file a complaint. Plus their service department advisors are very unprofessional and lied to me. They kept me on hold for over 20-30 minutes and never came back to my call. I'm very upset and have bought more than three cars with them and sent a lot of family members and friends. I will be going in person this week and let them... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 at your earliest convenience.
Dealer prices for maintenance required were inflated as compared to other Toyota dealers in Tarrant County.
Business response:
Thank you for your feedback regarding our service pricing. We are sorry to hear that you were not satisfied with the cost of your service. We strive to provide competitive and fair pricing, and we understand that customers have different budgets and expectations. We are committed to transparent pricing and providing detailed estimates before any work is performed. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Lied to from the start and finish, my fault for being naïve enough to think I could take people at their word. My naiveness is costing me $9200
Business response:
We're disappointed to hear you feel we missed something during your visit. Unfortunately we cannot identify you by screen name to reach out directly, therefore, At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
Car broke down the first time I drove it after getting service 3 days prior. Had vehicle towed back to the dealership and they stated they didn't see anything that would have led to the breakdown. Nor did they attempt to assist.
Business response:
We're disappointed to hear you feel we missed something during your service appointment. Unfortunately we cannot identify you by screen name to reach out directly, therefore, At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can provide necessary training.
They acted like they did not want to assist me very negative about the work that needed to be done in the car no help at all
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Vandergriff Toyota is cheating with customers. Dont go over there
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The service advisor I am familiar with is no longer there, The new advisor had terrible customer service. The mechanic diagnosed that both catalyst converters needed to be replace. Vehicle was diagnosed at a different location and it came out to be the O2 sensor. I will never return to toyota Vandergriff or Arlington. I heard many complaints from this location in the past by several clients that no longer go there.
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
my problem was unknown to your attendants i have made more than three trips the shop
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
After the oils change, there was a pretty heavy oil leakage underneath, and I had to come again after 5 days to fix it.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.