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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I showed interest online about a specific car. Was called by a salesman and told that particular car was still available. When I got there, they brought out a didn't car. While similar, it was more expensive. When discussing monthly payments, I told them the max I could afford. They continued to waste my time by trying to get me to do a higher monthly payment. When one sales guy couldn't get me to budge. They sent another guy to try and charm and flirt more money out of me. Very disgusting!
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Should not have taken as long as it did around 3 hours. Not the best
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
To begin with, they have a credit card fee. No Toyota dealership Ive ever been to has this fee. When I took my truck in I had it nice and clean and when I went to get it the next day, it was all dirty. People dont greet you at all, you have to find things yourself.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The car radio began to randomly cut off and reboot. We took it in for warranty service. The radio was replaced twice and the problem persists. The technician said he could not reproduce the problem in the shop. We made a video of the problem occurring two times within a two minute period and provided it to the dealer. Still they cannot figure out why it is happening. They seem to have given up and we still have the problem.
Business response:
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
The radio began to randomly cut off and reboot. The problem has continued even after the radio was replaced two times. We made a video of the problem in real time as it was occurring. The video shows the problem occurring two times within two minutes of each other. As of today the technician has been unable to reproduce the problem in the shop. We have emphasized that the problem is completely random and may take 20 minutes or more of driving time for it to occur. We are persuaded that the problem is something other than the... read more
The actual day was fine. However, after paying for an inspection to be done they failed to tell me I needed a new battery. My car died about a week later. I call to talk to someone and no one ever got back to me or checked. I am very disappointed.
The people are not organized all that they destroyed my credit by sending my credit to different banks so there for am not happy the way I was treated with Vandergrift let make your customers happy any time any where is very important .is a bad experience in my journey life is a serious embarrassing things am not expecting at all u love this they need to put things right if they want ro keep a customers , I was ketp for almost 7 days just because I wanted to buy a car this is not acceptable at
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Worst service department I have ever dealt with! Horrible customer service. Have had issues with this location every time I go in This last time I went for oil change and tire rotation and they didnt rotate my tires! Had my truck detailed there and got my truck back with a huge scratch on my driver side door.
Terrible, they added unconditionally extra charges on the vehicle
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.