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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service or Repair Issues I had put in 2 maintenance requests. The first one was to replace my outlet for my dryer and that was on Friday August 8th. The second one was my central air stopped working Monday August 11th. I have called everyday and sometimes twice a day and I keep getting the same response " someone from customer service will contact you in 2 business days." I have not received a phone call from anybody. I have 2 children in the house and we shouldn't have to suffer from the extreme heat because nobody can retu... read more
Business response:
Dear *****,We apologize for the frustration and discomfort this situation has caused, especially given the extreme heat. We recognize the urgency of both the air conditioning and electrical concerns, and regret that your calls were not addressed as quickly as you expected.After reviewing your account with our local team, here is the status of your work orders:A/C Service Request (entered 8/11/25): A technician attempted service on 8/15 but was unable to complete the repair due to access. A voicemail and door tag were left at... read more
Billing Issues I inquired about a rental property located at **** ****** ********** ****** ** *****. I just paid $83.95 for a 2 person application which includes a processing fee. In rapid time, I received notification that the property is off the market but Vinebrooks company charged me for a property that wasn't even available from the start. I called their toll-free number and was advised to send an email and wait for a response. I did that but this is unacceptable and stealing money!
Business response:
Dear ********,Thank you for sharing your experience with us. We understand how frustrating it can be to apply for a home, pay an application fee, and then see the property marked as unavailable so quickly.When you applied for 1414 Redman Avenue, the home was temporarily taken off the market in line with our policy, which allows only one active applicant at a time. This ensures that we can fully process an application before offering the home to anyone else. Your application was reviewed promptly, and a decision was made yest... read more
Service or Repair Issues This place has ignored work order requests since July 13, 2025. I have message customer service, maintenance, and property managers but they are all ignoring me. The air is not working, the ceiling has come down due to leaks in the home. Nobody will return a call or an email. They lied saying work order for the leak was completed but nobody ever came out. They know I am not renewing the lease so it’s like they are being more of the slum lords they are used to being.
Business response:
They have fixed the air issue. We can close the complaint.
Billing Issues I Subject: Formal Complaint Against VineBrook Homes for Mishandling Move-Out Process and Improper Collections Placement To Whom It May Concern, I am writing to formally file a complaint against VineBrook Homes regarding the mismanagement of my move-out process, mishandling of my security deposit, and improper placement of my account into collections. I vacated the VineBrook property 12 days before the end of my lease and submitted all required move-out paperwork on time via email. I took the initiative to t... read more
Business response:
Dear ******,Thank you for taking the time to share your concerns. We understand that moving out can be a stressful experience, and we're sorry to hear that you were dissatisfied with the outcome of your lease.Our records indicate that a full move-out inspection was conducted upon receipt of the keys. At that time, a significant amount of trash, debris, and furniture remained on the exterior of the property, and the yard was not properly maintained. Inside the home, while some cleaning had been done, mice droppings were prese... read more
Billing Issues I tried to pay my rent as usual and the rental portal showed additional charges added for insurance for June and July. After multiple revised submissions made by my State Farm insurance agent, I received a waiver approval on May 28, 2025 (ref #********). I was told by management that once approval of the TPI (Third Party Insurance) was received my monthly rental was $1720.00. I reached out to management (Lindsay) on July 1st because I was unable to pay my rental b/c additional charges not due were listed. She ... read more
Business response:
Dear *****,Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and delays you've experienced.We can confirm that your renter's insurance policy has been reviewed and approved, and the charges associated with the Third-Party Insurance (TPI) have been adjusted accordingly. Your account reflects the approved waiver, and the Collections Team has been in communication to provide ongoing updates and support.At this time, we have not received the payment you referenced. We strongly encou... read more
Service or Repair Issues I’m a rental customer that was moved into a property that was not move in ready off the word of Vinebrook employees. They told me that my ac would be ready by 7-16-25 ( my original move in date) it wasn’t ready I then got an email stating that the ac would be ready if I waited until 7-18-25 to move in….it wasn’t ready. Now I’m out of my last place to stay and have to endure 95 degree temperatures in a house I’m renting with no update on the air at all. I’m asking for fair compensation in the form of ... read more
Business response:
Dear ******,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and discomfort you experienced due to the delay in HVAC installation at move-in.While we strive to ensure all homes are ready before move-in, in this case, the HVAC installation required coordination with a third-party contractor whose availability extended beyond our initial timeline. Your move-in date was adjusted to July 18th with the understanding that the unit would be installed first thing Saturday morning, J... read more
Service or Repair Issues AC has been out for 3 days with no response from the call center, not even a text. i have a brand new baby and its 100 degrees in this house. they have no emergency contact information and they havent responed back to my 12 calls.
Business response:
Hi ******,We sincerely apologize for the delay in addressing your air conditioning concerns and for the distress this caused—especially given the extreme heat and the presence of a newborn in your home. Your experience does not reflect the level of service we strive to provide, and we regret the frustration and inconvenience you encountered.According to our records, your original service request was submitted on the afternoon of July 9. Our HVAC technician completed the necessary repairs on July 14, which included replacing ... read more
Billing Issues Vinebrook homes has been charging me for back utilities for utilities I have already paid. This is fraudulent and needs to be corrected as soon as possible. I will not be paying Julys rent until I am awarded all all the fraudulent payments back to me. These payments have gone over looked because I was busy but I’ve had time to sit down and note everything that I have been over charged for.
Business response:
Dear *******,Thank you for bringing this matter to our attention. We take billing concerns very seriously and appreciate the opportunity to review your account thoroughly.After a detailed reconciliation of your utility charges dating back to October 2024, our utility team did identify three trash billing entries that resulted in duplicate charges. Specifically:Trash 01/01/25–01/31/25 – $24.59Trash 01/31/25–03/02/25 – $24.59Trash 03/02/25–03/31/25 – $24.60These duplications totaled $73.78, and corrections have already been ap... read more
Service or Repair Issues On June 25th at night. I put in a service request ********. Me and my children and pets have been in 90° weather. No one has even came out to look at it. Service status keep getting assigned a tech and then schedule back-and-forth almost a week. I even contact the customer service and no one response how is somebody supposed to live?? It’s to hot ac should be an emergency and hot weather like this. I just wanna be comfortable with my children and pets
Business response:
Dear ******,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay in resolving your air conditioning issue. We understand how challenging and uncomfortable it has been to be without adequate cooling during periods of high temperatures—especially with children and pets in the home. Your comfort and well-being remain a top priority.Due to an increased volume of service calls for air conditioning during this heatwave, along with backlogs from our vendor partners, response tim... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.