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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues The leasing office added $300 of utility bills due the day rent was due. There's no forewarning or schedule to when utilities will be charged. I am forced to pay my utility payments with my rent or I am late on my RENT for utility payments. That should be illegal. In the 3 years I've rented here in recently asked for hardship assistance due to the unethical utilities added. I was denied although I meet all of the criteria. I am looking for a lawyer for these unfit and unfair practices amongst renters.
Business response:
Dear *****,Thank you for taking the time to share your concerns. We understand how important transparency is when it comes to rent and utility charges, and we appreciate the opportunity to clarify the process.Your current lease, which began on December 12, 2024, includes a signed Utility Addendum outlining that Water, Sewer, and Trash are Owner Paid utilities. As part of this agreement, VineBrook Homes pays the invoices for these services and then assesses the corresponding charges to your resident ledger for reimbursement, ... read more
Billing Issues Vinebrook Homes started using a new billing company called Conservice, and I received an email informing me of the change January 17,2025. We received our utility bill that is due May 1, 2025, and the bill states that we owe a sewer charge of $67.22 for the usage dates of 11/30/2024-12/31/2024, a sewer charge of $67.22 for the usage dates of 1/31/2025-2/28/2025, and a trash charge of $24.41 for the usage dates of 1/1/2025-1/31/2025. On the same bill, we had another trash charge of 24.41 for usage dates 1/31/20... read more
Business response:
Dear *****,Thank you for reaching out and for taking the time to communicate your concerns. We truly appreciate your patience during this process and value the opportunity to provide further clarification.Following our last email and phone call from the Utility Team, we wanted to ensure the information shared was clear and complete. We hope this message clarifies anything that may have been missed.As previously explained, the utility charges reflected on your May 1, 2025, bill—including sewer usage from 11/30/2024–12/31/2024... read more
Customer Service Issues On Saturday night April 5th, 2025 the hot water heater has gone out in the home that I am renting from Vinebrook Homes. On Sunday, April 6th, 2025 I went online to the portal to open up a work order. The work order request is ********. It is now Wednesday April 9, 2025 and no one has contacted me regarding no hot water. This is the third time the water heater has gone out. They have replaced it with a aftermarket water element and the manufactured part and it has still gone out. I can't properly bathe... read more
Business response:
I spoken with ******* today. Someone is coming out to resolve the issue. Thank you
Service or Repair Issues I moved in the property in July of 2024. There has been many maintenance issues. The first issue was when my air went out and it took them about 4/5 dauy to repair in 100 degree weather. I have put in three maintenance request regarding basement flooding. This issue has damaged clothing, furniture, etc. Every-time it rains I’m getting water off the floor. It’s also causing mold and mildew!!!!!!Yesterday the basement was filled with water I couldn’t get it all up. I put in a maintenance request. Also,... read more
Business response:
Dear *********,Thank you for your patience throughout this matter, and for bringing these concerns to our attention. We sincerely apologize for the numerous inconveniences you’ve experienced during your residency. It is never our intention for any resident to feel uncomfortable or dissatisfied in their home, and we regret that your experience has not met the standards we strive to uphold.Given the ongoing maintenance issues, you've described and in the interest of resolving this matter fairly, we are in agreement to proceed ... read more
Service or Repair Issues Lost all of my property in my basement due to sewage backing up in the basement
Business response:
Dear ***,We understand the distressing flooding issues you experienced in your previous residence and we appreciate your patience during that challenging time. We're grateful that your renter's insurance policy covered your losses.Moving forward, ***, we want to express our sincere gratitude for your decision to transfer into a new home with us. Your trust in us means a lot, and we are committed to ensuring this home meets your expectations. Our manager and Service Supervisor will continue working closely with you to provide... read more
Billing Issues Where do I start first incident I asked for my locks to be changed and they came and changed them and charged me 150 dollars to change my locks. I recently found the spare key because I lost all three keys just for the key to still work. Then called them back and said that will be 75 more dollars to change the locks again when they wasn’t changed the first time. Second incident this month is I’m getting fined by the city because the siding is coming off the side of the hous. Put in a work order they brought so... read more
Business response:
Dear Mr. ****,Thank you for taking the time to discuss your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced, and we appreciate the opportunity to work toward a resolution. Below is a summary of the corrective actions our team is taking and what to expect moving forward.Lock Change Concern – After reviewing your account, we confirmed that no charge was applied for the lock change, even though it is standard policy. If you have any further concerns regarding this, we are happy ... read more
Service or Repair Issues I moved into the property 3/8 on a Saturday. Office closed on the weekend and had some issue go on and had to wait until Monday. Put in a couple of maintenance request and they finally came out yesterday on 3/12. On 3/12, approximately 9 am, was watching television and the lights went out. Called and let the property company know. They stated they would put in a work order when I clearly let them know that it was not a work order issue because I had went and flicked the fuse box switches and checked ... read more
Business response:
Dear ******,We sincerely apologize for the frustration and inconvenience you experienced after moving into your home. We understand how difficult it must have been to deal with these issues, especially with the delay in resolving the power outage. Your comfort and enjoyment are important to us, and we regret that you and your family had to go through this.We appreciate your patience as we worked to restore your electricity and address your maintenance concerns. We can confirm that your power has now been restored, and the pl... read more
Service or Repair Issues The steps to my home are dangerously cracking. I’ve placed 3 work orders for vinebrook homes to fix this issue and no one has showed up to fix the steps , re paint the porch or fix the railing. My rent is going up and they are not fixing anything in a timely manner. This is a dangerous hazard to my family and I walking in and out at any time someone can be hurt and vinebrook homes can be sued for negligence. Workers also left concrete all over the grass when they fixed one step 3 weeks ago. I need he... read more
Business response:
Dear *******,Thank you for reaching out and for your patience as we worked through weather-related delays for this repair. We sincerely apologize for the frustration and inconvenience this situation has caused.We have reassigned the vendor to your request, and they will be reaching out to coordinate the necessary repairs. Please keep an eye out for their communication. If you have any further concerns, feel free to reach out to our customer service team at ************.We appreciate your patience and value you as a resident.... read more
Service or Repair Issues I have a lease with Vinebrook at **** ****** **** ********* ** *****. I asked for an application for my partner to be added as a roommate. I dropped off a month worth of pay stubs, a copy of his ID, the application and the $40 Money order. They sent the addendum for him to be added as a roommate on 3/3/2025. We both signed it and now they are saying he is not approved to be a roommate. They are not honoring the fact that we both signed the addendum. They are saying that it is due to his income and ch... read more
Business response:
Dear *******,Thank you for reaching out and for your patience while we reviewed this matter. We understand the frustration and inconvenience this situation has caused and we sincerely apologize for the confusion surrounding the roommate approval process.We understand that you followed the necessary steps to submit your partner's application, including providing documentation and payment. Unfortunately, there was a miscommunication in processing the roommate addendum, which was sent prematurely before the qualification review... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.