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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues I recently discovered that our water bill has not been paid, with an outstanding balance of $900. Given that water is included in our rent, and we have paid in full as required, this is a serious concern. Additionally our water bill keeps increasing and were being overcharged. Under Ohio Revised Code § 5321.04(A)(4), landlords are legally required to supply running water and keep essential utilities in working order. Failure to do so constitutes a breach of the lease and state laws. If this is not rectified p... read more
Business response:
Dear ******Thank you for reaching out and sharing your concerns regarding the water bill. We understand the seriousness of this matter and appreciate your patience as we conducted a thorough review.After investigating the issue, our local property management team and utility team have confirmed that the outstanding balance has been paid, and the situation has been fully resolved. We sincerely apologize for any confusion or distress this may have caused and want to assure you that we remain committed to providing accurate and... read more
Service or Repair Issues <p>I signed a lease on Jan 30th to move into a house on Feb 1st at **** ******** *** ************ ** ***** </p><p>They did not inform me until the day before I moved to sign my lease that there was a 10.00 Admin fee, and the yearly lease is 15 months not 12 months. I had already informed my previous renter and had the electric turned on. I felt I had to sign. </p><p>The problems begin: </p><p>I quickly found out there were two large groundhogs living under the front of my steps that I use everyday to... read more
Business response:
Dear ******,Thank you for reaching out and sharing your concerns. Your comfort and satisfaction are of utmost importance to us. We understand how important it is to feel comfortable in your home and want to ensure that your questions and maintenance needs are addressed appropriately.We encourage you to review your lease agreement. It is a bilateral document, meaning both parties have responsibilities outlined within it. Understanding these expectations can help clarify any concerns, and we are happy to discuss any questions ... read more
Service or Repair Issues I've been renting from Vinebrook since 2020 and the house has been falling apart and needs extensive repairs. They trap you into renewing your lease by sending a renewal 6 months before the lease expires and will give you two weeks to decide or else it the amount goes up even more. This current renewal is going up my $200 (I understand a pet fee is also involved in the increase). For that increase amount, ALL repairs in the home should be fixed. Also since they've taken over the water bill, the amoun... read more
Business response:
Dear *****,Thank you for reaching out and sharing your concerns. We understand how important it is to feel comfortable in your home, and we truly want to work with you to address any outstanding issues.Regarding maintenance, we want to ensure that all necessary repairs are taken care of as quickly as possible. Our records show that the most recent service request was submitted on December 16, 2024, for repairs noted after your renewal inspection. Before that, the last request was on August 28, 2024, for water leak. If there ... read more
Product Issues In December 2024, I called the bureau and spoke with a lady named Yira Bales. I informed her that I wanted to move out, and she told me that I would need to pay three months' rent to buy out my lease. I asked her if this meant I had to pay for January, February, and March, and she confirmed this. She then asked when I was planning to move, and I said at the end of January. I asked her again to confirm that I needed to pay for January, February, and March, and she said yes. She did not mention that I would have... read more
Business response:
Dear ****,Thank you for reaching out and sharing your experience. We sincerely apologize for any confusion regarding your lease buyout and January rent charges. We understand how frustrating this has been for you, and we appreciate your patience as we worked through the details.After reviewing your account, we recognize the miscommunication regarding your payment obligations. To resolve this, we will be issuing a refund check for January’s rent charges. Please allow a few days for processing and delivery.We appreciate the ti... read more
Service or Repair Issues Basement drain has backed up 4 times in the last 6 months leaving sewage on my basement floor. Vinebrook sent a company out twice who cleaned the drain once. Now 2 months later I have a lake in my basement. I am not able to bathe or do laundry and when I flush the toilet or run any water the lake gets bigger. It has been 4 days and I have not heard from Vinebrook after submitting a maintenance request, calling and emailing. No emergency maintenance exists and there is no way to talk to someone at the... read more
Business response:
Dear ********,We sincerely apologize for the frustration this ongoing issue has caused you. We understand how disruptive it has been, and we deeply appreciate your patience and understanding as we worked toward a resolution.Our team has been in regular communication with you since Tuesday, providing updates as they become available. We understand that there was an initial delay due to a work order issue, but we immediately took steps to address the situation. We also offered alternative accommodations, which you declined in ... read more
Service or Repair Issues From the time we moved into **** ********** ** the bathroom wall was out of place in a small area. Since moving in that broken seal has never been repaired and now recently a new tile has completely fallen out of the wall. It took Vinebrook almost a week to come inspect the hole, in which I was told the wall may need replaced and the tub needed to be reglazed but they needed approval through vinebrook and they would return for that repair. When they returned they only sealed the same fallen tile into... read more
Business response:
Dear ***********,We sincerely apologize for the delays and miscommunication regarding your bathroom repair. We understand your frustration and appreciate your patience as we resolve the issue.The initial repair did not meet our quality standards, and we regret the multiple scheduling issues you experienced. We have since taken corrective action, and as of today, the necessary repairs to the tub and wall have been completed.We are strengthening our processes to ensure better communication, scheduling, and repair quality. Than... read more
Billing Issues My water was shot off yesterday. Water is included in the rent. Vinebrook pays Aqua. Vinebrook is in the process of changing water companies. Aqua told me Vinebrook has not paid my water bill.
Business response:
Dear ******,We sincerely apologize for the inconvenience and frustration you experienced regarding your water service. We understand the importance of this matter and appreciate you bringing it to our attention.Upon review, we have confirmed that your payment was received on time, and our team has taken immediate steps to resolve the issue with the water provider. These steps include:*Confirming Payment Status: Our accounting team has verified that the payment was processed and sent to the water company.*Coordinating with th... read more
Service or Repair Issues When leasing with vinebrook homes you have to pay your water bill in the residence portal. Vinebrook well then pay the water company! Today my water was cut off because vinebrook did not pay the water bill even though I paid my bill to vinebrook! Vinebrook then tells me they sent a check and is resolving the issue. They then told me there was a water outage and that’s why my water is off! I then talked with the water company myself (aqua) and they informed me that Vinebrook did not pay them and that ... read more
Business response:
Dear *****,We sincerely apologize for the inconvenience and frustration this situation has caused. We recognize the importance of uninterrupted water service and appreciate you bringing this to our attention.After reviewing your account, we confirmed that your payment was received on time, and we took immediate action to resolve the issue with the water provider. The steps taken include:*Payment Verification: Our accounting team has confirmed that your payment was processed and sent to the water company.*Coordination with Aq... read more
Service or Repair Issues Don't ever under no circumstance Rent from this company they will never fix any housing problems. They will try to take you for every penny and you can't contact them if you have any problems. They lie to get you in a lease then they overcharged for rent and utilities.Then they want to evict you and you pay all the courts cost while the add charges to your account . So Get your lawyer to sue them .
Business response:
Dear *********,Thank you for reaching out and sharing your concerns. We understand this has been a challenging experience, and we want to assure you that we are committed to addressing the matters you raised with care and transparency.Eviction Process and Charges:The eviction process was handled per the lease agreement and applicable laws. During the court proceedings, the judge reviewed all charges, confirmed their accuracy, and validated that they complied with the lease. A consent judgment was agreed upon, which included ... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.