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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues Hi I rent from Vinebrook homes and they are cheating me out of money, they took over our utilities just so they can over charge their residents, when I was paying my own water bill never have I paid 100 anything on my water bill, these people is charging 150 to 180$ a month water bill and over charging on other fees, they don’t come and fix anything my basement has foundation leaks and they said they not going to do anything about it, this rental business is getting over on thier residents and I recommend no o... read more
Business response:
Dear ******,Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must feel, and we want to address each of your points thoroughly to provide clarity and assistance.First, regarding the water bill charges, we reviewed your account and discovered that you were overbilled in December. You were charged $170.19 instead of $59.30. We sincerely apologize for this error and are submitting a ledger credit for $110.89 to correct it. This adjustment will be reflected on your accounting stat... read more
Billing Issues I've been a resident with VineBrook homes since 2021. Since then, my rent has gone up yearly by substantial amounts while the home continues to stay in its less-than-average condition. On top of that, every service ticket I submit causes the home more damage when someone comes to "fix". This includes a hole in the wall in my garage, and wastewater being spewed all over my bathroom and other parts of the house (which I was left to clean). When trying to bring concerns to VB, I get a run around, sometimes takin... read more
Business response:
Dear ******,Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered during your time with VineBrook Homes. We understand how important it is for our residents to feel valued and supported, and we regret that we have not met your expectations in addressing your concerns.We acknowledge your concerns about the condition of the home and the issues with service requests. To address these, we will return to the property to repair the drywall ho... read more
Service or Repair Issues Vinebrook has failed to meet the bare minimum requirements expected as a landlord. Despite my numerous requests for someone to contact me by phone, they send smug emails and never call in a timely fashion. I gave up after a year, requesting that my air conditioner be fixed. I was told I was on a list for service/replacement over 2 years ago; I have given up on that. It took them 18 months to fix my roof to prevent raccoons from further damaging the attic crawl space. Unfortunately, that is not even t... read more
Business response:
Dear ********,Thank you for bringing your concerns to our attention. At VineBrook Homes, we are committed to ensuring a positive living experience for every resident. We appreciate the opportunity to address the issues you’ve encountered and are dedicated to resolving them to your satisfaction.Our property management team has taken the following actions to address your concerns:Work Orders: While no open work orders currently exist, we understand the frustration caused by previous delays in resolving maintenance issues. The ... read more
Product Issues I signed a lease with vinebrook homes on 12/18/2024. On the day of the move in, no blinds up, a window was shot out, carpet nasty, bugs and the garage wasn’t operating correctly. I was advised id have to provide my own blinds, clean my own carpet, I needed to place a work order for the garage. Fast forward, after paying to have blinds installed, paying for carpet cleaning and pest control I attempted to move in. January 2 we approach the home only to find windows busted out. Georgia weather currently 30 degree... read more
Business response:
Dear *******,First, we sincerely apologize for the difficulties you’ve experienced since signing your lease and attempting to settle into your new home. We understand how frustrating and stressful this situation has been, especially given the cold weather and the fact that you have a young child. Your comfort and satisfaction are our top priorities, and we want to assure you that we take your concerns very seriously.Here’s a detailed update on the issues you’ve raised and the actions we’ve taken:Broken Window:When you report... read more
Billing Issues When I moved out of one of their rental properties in June of 2024, not only was my entire deposit taken, I also received a letter for additional fraudulent charges and fees claiming that the property was not in good condition at move-out. I contacted the local office to provide proof that this was false and actually the property was left in better condition than it was at move-in. I even requested and paid additional prorated rent for extra days for the sole purpose of doing just that. In addition when I cont... read more
Business response:
Dear *****,Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you experienced during the move-out process. We understand how important it is for every resident to feel that their concerns are handled fairly and professionally.After reviewing your account, we recognize the need for further clarification and action regarding your move-out charges. We have updated your move-out statement to ensure it accurately reflects the condition of the property and your accoun... read more
Billing Issues I rented a home from Vinebrook Homes and after I left they charged me a ridiculous amount of money for all type of bogus stuff. When I first moved in the home they didn’t have it cleaned thoroughly and did an awful job of fixing it up & painting it on the inside. When I stated that it needed to be cleaned because the last tenants dirtiness was still there the leasing agent told me that “well I do my own cleaning before I move in somewhere myself anyway”, which I was going to do but expected better. The home fl... read more
Business response:
Dear ********,Thank you for reaching out and sharing your concerns regarding your move-out charges. We sincerely apologize for any frustration or inconvenience this situation may have caused.Upon reviewing your account, we identified an error in the deposit accounting process that resulted in incorrect charges being applied. We have corrected the mistake, and a revised move-out statement along with a refund check has been sent to you.We value your feedback about your tenancy experience and the condition of the property. Whil... read more
Service or Repair Issues I’ve been a resident with VB Homes since 2021. Initially, everything seemed fine, but issues started piling up over time. I noticed dead roaches on the walls and behind the toilet but didn’t address it, thinking it was already resolved. We ended up paying for an exterminator ourselves. The dishwasher broke two years ago, and despite repeated calls, they refused to replace it, leaving us with a moldy, non-functional appliance. Our AC unit has been rigged for a year, and we’re still waiting for a repla... read more
Business response:
Dear *******,Thank you for bringing your concerns to our attention. We understand your frustrations and take your feedback seriously. Below is a summary of your concerns, our findings from your records, and steps to address outstanding issues:Summary of Concerns:Pest Control: You mentioned dead roaches upon moving in and paying for an exterminator yourself.Dishwasher: You reported issues with the dishwasher that remain unresolved.HVAC: The AC unit has been "rigged" for over a year.Water Intrusion and Organic Growth: Rain has... read more
Billing Issues Vinebrook homes Dishonored two of my negotiable instruments and my third negotiable instrument Vinebrook have returned. Also I mailed out a Debt Collector Disclosure Statement regarding offer of Performance. Vinebrook is Alleging that I owe a debt of 3100.00 and I asked for verification and I denied documentation.
Business response:
Dear *******,We understand that you may be facing difficulties, and we appreciate your efforts to communicate with us. However, please note that the explanations and offers you have provided in your letters do not apply to the payment of your lease and rent obligations under the terms of your agreement. Additionally, your last two payment attempts were made via ACH and were returned by your bank unpaid. As a result, we have yet to receive your rent payments for October or November 2024, bringing your total outstanding balanc... read more
Billing Issues This company is beyond horrible. I have had a very difficult year full of many hardships. I was involved in a car accident earlier this year and my dad died in May. My dad didn't have life insurance so my family was left to pay for funeral costs. I had to lay my rent late that month. Vinebrook harassed me with phone calls and emails regarding my rent payment even after I asked them repeatedly to not bother me and I let them know my intentions- that I would have rent paid before court. During this difficult tim... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.