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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service or Repair Issues Vinebrook Homes (home rental landlord) -AC stopped working. -Called the answering service, which is the only means of "communication". -Stated that customer (dis)service would be contacted. -96 hours later and no response. -Have to stay at parents house. This company is a nefarious blight in our city and should be abolished.
Business response:
Hi ********,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delayed response to your air conditioning repair request. We understand how frustrating and uncomfortable this experience has been, especially during extreme summer temperatures, and we are truly sorry for the inconvenience it has caused.Due to a recent surge in seasonal AC-related issues across the area, our maintenance team has experienced an unusually high volume of service requests. While this is not an excuse... read more
Product Issues I’m currently a tenant. My ceiling is caving in 1 week after I moved in. They are not trying to fix the roof. I called literally 50 times and they will do nothing but cancel my request. Im ready to go to file small claims court!!!
Business response:
Dear *******,Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and inconvenience you’ve experienced, especially so soon after moving in. We understand how upsetting it must be to deal with a ceiling issue in your new home, and we want you to know that your concerns are being taken seriously.Our technician has assessed the area and confirmed that while there was evidence of water damage, the ceiling is not in immediate danger of collapsing. They identified a small hole in the rubbe... read more
Service or Repair Issues On May 16, 2025 I submitted a maintenance request (********) due to the AC not being able to cool the house down, as it was 10-12 degrees over what the thermostat was set at. A vinebrook maintenance employee came out to the residence without notifying me and left a note stating "Could not enter the home due to dog being out" and updated the request as complete on May 21, 2025. I submitted another request (********) to which a vinebrook maintenance employee came out and states that the AC unit is func... read more
Business response:
Dear ******,Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication you’ve experienced throughout this process.Your concerns regarding the air conditioning unit and inadequate airflow have been thoroughly reviewed by both our in-house technician and a third-party HVAC vendor. We understand how frustrating it must be to repeatedly explain your situation and still feel uncertain about the next steps.As of today, we’re pleased to share that the service supervisor and prop... read more
Service or Repair Issues My A/C has been out for over a week now and my house has been 79-84 degrees EACH DAY . No one has offered portable A/C units or anything
Business response:
Dear *****,Thank you for bringing this to our attention. We sincerely apologize for the discomfort and inconvenience caused by the delay in resolving your air conditioning issue.We recognize how essential a cool and comfortable home is—especially during the warmer months. We're pleased to confirm that the compressor replacement has been approved, and the vendor has scheduled the repair with you for tomorrow, June 17th.We regret that temporary cooling units were not offered earlier in the process. This oversight has been shar... read more
Service or Repair Issues There has been a persistent issue regarding a negative record associated with Vinebrook Homes on my rental history. Three years ago, a pre-existing misunderstanding resulted in an erroneous claim that you owed money and/or had been evicted. While you obtained a letter from their attorney at the time confirming the settlement of the alleged debt, this resolution has not been reflected in your rental history, causing ongoing difficulties in securing new housing. I am frustration with this situation. T... read more
Business response:
Dear *******,Thank you for reaching out and sharing your concerns. We understand the frustration this ongoing issue has caused, and we regret any distress you’ve experienced due to a negative mark on your rental history related to VineBrook Homes.Our records indicate that the issue in question was settled three years ago and at that time a settlement was reached. While a letter from our attorney at the time confirmed the resolution, we understand that this has not been reflected in your rental history, and we acknowledge the... read more
Service or Repair Issues I have put in a work order for them to come fix my air conditioner over a week ago. I'm still waiting for someone to get in contact with me to resolve this matter. Also put an work order in almost 3 week ago for the to come fix my closet still have hear from anyone.
Business response:
Dear ********,Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in resolving your air conditioning and closet repair requests. Your comfort and satisfaction are important to us, and we appreciate your patience as we work to address these matters.Our records show that a vendor visited your home recently and attempted to restore your air conditioning. While the unit could not be repaired during that visit, the vendor communicated that they would be coordinating next steps with our Vend... read more
Customer Service Issues To Whom It May Concern, I am writing to formally advise that during a recent application for a rental property, I was made aware of an eviction action filed in the Missouri court in October 2023 by Vinebrook Homes LLC that has negatively impacted my ability to secure housing. I was never notified of this legal action, nor did I reside at the property in question during the time the alleged events took place. I have documented proof verifying that I did not live at the address when the eviction was fi... read more
Business response:
Dear Mr. ********,Thank you for contacting us and sharing your concerns regarding the eviction filing in Missouri. We understand the impact this situation has had and appreciate the opportunity to respond.Following a thorough review conducted by our Eviction Team, we found that the eviction action filed in October 2023 was related to an unpaid balance associated with your account. At this time, we have no records on file indicating a formal roommate release or any documentation confirming that you no longer resided at the pr... read more
Service or Repair Issues On 5/4 the new fridge that was placed in my home went out. I put a work order in and a tech called me around noon saying he was sitting out in front of my home. I told him I was not there and could be home shortly. He said we are supposed to be able to go into your home even if you are not here I told him I changed my locks because I had two men try to get in my home at night and they said Vinebrook sent them . He commenced to telling me I was violating my lease and he hung up. I got email that same ... read more
Business response:
Dear Ms. ****,We sincerely apologize for the inconvenience caused by the delay in addressing your refrigerator issue. After the technician’s visit, it was confirmed that the refrigerator needs to be replaced. An appointment has been scheduled to complete this work, and we appreciate your patience as we resolve the matter.Thank you for speaking directly with your Property Manager. Please continue coordinating with the local team for any additional assistance—they remain your best point of contact for prompt support.Regarding ... read more
Service or Repair Issues We have been renting from Vinebrook homes since February of 2024 and have had a constant plumbing leak that they have not fixed the entire time we have lived here. It has cost us money from the water leaking constantly and now lost wages as today the hot water handle blew off the shower and scalded my husband’s skin. We called Vinebrook yet again and was told by the answering service it would be 24 hours for Vinebrook to respond and we had to shut the water off to control the problem. My husband lost... read more
Business response:
Dear *****,Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience this ongoing plumbing issue has caused your household. Your experience is not the standard we strive to uphold, and we understand the impact that unresolved maintenance problems can have—especially when they affect your health, time, and financial well-being.We take the matter of the hot water handle incident very seriously. We are especially concerned to hear about the injury sustained by your husban... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.