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Vonage Business Communications
About this business
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
Waited 21 minutes to speak to outsourced customer service who knew nothing except that it would not work. I travel and use local SIM cards whichever country I’m in. So if I’m paying the US price for my US account, why can’t I use my iPhone if I have a Philippine SIM card in it? She had no clue. So I added my US cell number though the SIM card is in my wallet. It did not work at all. So why am I paying $26 a month if I can only use my VOIP number when I’m at home? I’ve been a customer for 15 years now! Finally going to cancel... read more
The app needs an update. Am amazed that despite Vonage World(extensions) being a commercial offering, the comoany has not updated the app even once in the last 2 years now. The app has started crashing and buttons within app has become unreliable. I think the app was developed as per ios10 framework.
It turns out that cell carrier (att) has undocumented charges for international calls to Canada if using WiFi, even if you buy the unlimited calling to Canada. It seems it’s only unlimited free if you use the cell network, so you’re screwed if you don’t have enough bars. With Vonage extension, it’s really free over WiFi and call quality is excellent.
We have had Vonage for many years. My mom and we like the ability to call India friends and families using Vonage app. But this app gets stuck everytime we login... it also will not allow to make more than one call at a time without closing the app and restarting... it was fine when it was new app few years back but it needs to not get stuck. It’s also annoying that after you pick international number to call, it will give some US number to pick... up hats the point in doing that.. when number is picked, it should just dial ... read more
Ticking noise if call is more than a minute. Calling out through app doesn’t work & still uses my cell number. I’ve tried everything but doesn’t work
My husband’s phone never gets the extension ring. Mine does sporadically. The speaker function is also sporadic and then that causes other problems. Today I was using speaker mode. Speaker button was highlighted but it was no longer on speaker. Hitting the speaker did no good, it wouldn’t turn on or off. Then my alarm went off on the phone and I was unable to turn off the alarm. I was only able to swipe the alert away essentially putting the alarm on snooze so in 9 min the alarm went off again...and remember speaker wasn’t w... read more
Below is my old feedback, however very disappointing that Vonage with such a good brand is paying no attention to iOS app. I got to wait at least 1 minute or even 2 minutes to make a call using extension app. It crashes every time before a number selection and experience has been very frustrating. It was same with my iPhone 7S until Nov 2018 and for last one month I have been using IPhone X Max and issue has increased. This is my older feedback when Vonage app use to be good. I have been using Vonage for last 4-5 years, I us... read more
After testing the app, I could confirm that this app messes my iPhone X mic. Delete the app, and the mic works; reinstall the app, and the mic is gone.
I have found two bugs, please fix them in your next patch. 1 - Every single time I make a call, I turn the speaker on even before the ringing begins. As soon as the ringing begins, the speaker automatically gets turned off. I have to go back to tap on the speaker button to enable it. WHY CAN’T THIS BE FIXED? It’s been there for 5years. Has no one reported this bug? It’s so easy to replicate, please fix this annoyance. 2- When I make a phone call I can’t hear the person on the other end speak. Once I hang up and call back, it... read more
Frequently asked questions about Vonage Business Communications
How is Vonage Business Communications rated?
Vonage Business Communications has a 3.7 star rating with 6,648 reviews.
When is Vonage Business Communications open?
Vonage Business Communications is closed now. It will open at 9:00 a.m.