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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Great collaboration I want to give a big shoutout to the amazing team I worked with on implementing a Virtual Agent — Tamar, Virginie, Harvey and Mat. They’ve been incredibly accommodating of our requests and changes, ensuring everything aligns with our needs. Their professionalism is top-notch, and they’ve made the entire process smooth and collaborative. The results we’ve seen so far have been very promising, and I genuinely love working with them.
Business response:
Thank you for the great comments! I will pass this along to the team!
Excellent Service The Vonage Team led by Dayna and Harvey provided a really superb service throughout implementation and transtition. They have continued to provide excellent support as we refine and improve the package, would definitely recommend as a partner
Business response:
Glad to hear about your experience. I will pass this along to Dayna and Harvey.
Exceptional Implementation Team My company is quite complex with over 25 different call centers that span multiple lines of business. Transitioning from a system that was built piece-by-piece over 15+ years is a daunting task and we had to do in one year. The Vonage implementation team of Karen and Francisco guided us every step of the process to get us to the finish line. Their expertise and professionalism were invaluable to us. They both were able to handle any situation that arose and most importantly, find a solution. T... read more
Business response:
Diana, it was a pleasure working with you and Andrew!
Exceptional Support The implementation team, led by Gianni Rosell, has been providing exceptional support as we deploy the solution across all our entities. Their unwavering commitment to customer satisfaction, coupled with their agility and adaptability to our requirements, truly sets them apart.
Exceptional Implementation Journey with Outstanding Results The Vonage implementation team of Brayden, Dayna, and Karen delivered an exceptional experience that transformed our telephony platform. Their expertise in handling our complex business requirements was outstanding, and they demonstrated technical excellence and remarkable professionalism throughout the process. What stands out most is how seamlessly they managed the transition, providing comprehensive support that made the complex process manageable and well-organi... read more
Business response:
Thanks JC, your positive feedback means a lot. We hope this project brings you and the team great success!!
My Vonage Managed Services Team It's been a pleasure working with our Vonage MST over the past 2 months. They've provided us with great support as we migrated from our on-premise solution to the cloud. I cannot thank them enough.
My Vonage Managed Services Consultant is Awesome I joined my team 6 months ago, on a project with a very aggressive deadline, to launch a new program (with 5 vendor integrations) in less than 7 months' time. I was new to Vonage administration. The Vonage team, especially Jessica Borbley and Dan Cittadino, have been instrumental in our successful launch. Jessica shares my sense of urgency, is generous with her knowledge and expertise and is delightful to work with as well. I couldn't have requested a better resource to suppor... read more
Great Partnership With Vonage, we have found a partner that truly understands our business. Vonage offers a stable and reliable platform and at the same time they are agile and supportive, adapting flexibly to our evolving requirements. Their commitment to customer satisfaction is evident in every interaction. Our project manager, Gianni Rosell, has been outstanding. He keeps an overview of ongoing activities, identifies risks and gaps early, and consistently helps move the project forward. Gianni's project management skills... read more
Excellent Implementation experience We were impressed with the depth of knowledge, responsiveness, and project leadership provided by Vonage during our transition to VCC. The Vonage team made the whole design and launch process manageable, and were great partners throughout every phase of the project. Our project consultant and main point of contact, Roosevelt, brought a wealth of experience and in-depth product expertise, including a strong command of Salesforce and its integration with VCC, which ensured a seamless and on-... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,540 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.