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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Stable Platform Our organisation uses Vonage in a blended environment. Platform stability is good with no major outages noted, very reliable platform in that regard. Our CSM's are great to deal with and willing to help get their hands dirty when bigger pieces of work are needed. Outbound piece requires a fair bit of customisation due to the nature of our business, that being said, again there are no major outages when dialling globally.
Business response:
Hey Steven, thank you for the honest feedback. I would like to dig into the detail, so I will ask your team on our side to reach out to you so we can discuss!
A great telephone solution with fast and effective support Vonage has been our telephone solution provider for years. It is very user friendly and the support is second to none.
Great tools with a good success manager We´ve been using vonage for a few years now and it´s great how the tool has been evolving with us. We are still working getting where we want to reach, but it´s easier with the support from James.
Excellent software and capabilities I would recommend Vonage to others that need a telephony system. It is a great piece of software to be able to manage the call centre.
Great Solution and Partnership We implemented Vonage back in 2019 when we rolled out Salesforce to our customer experience team. It has been a very robust, stable, and well integrated platform for our team. Additionally, Vonage has been a great partner, working closely with us over the years to maximize the value we are receiving from their solution. I especially want thank the tireless support our CSM Jake Singleton and our AM Yama Karzai continue to provide to us. They are truly assets to our team.
Business response:
Jason, great feedback. Thank you!
Excellent telephone solution and seamless integration with Salesforce We have been using Vonage for 2 years now and it has been a very fruitful collaboration. We are constantly striving to improve our services and Vonage helps us in this and provides further solutions. Our dedicated account manager Tomasz always helps us and finds time for us. Highly recommended!
Business response:
Thank you so much for your kind words and continued partnership!
Great Service and great support User-friendly and great support from our success manager, Rob.
Business response:
Thanks Leo!
Contact World CTI integration works well with our CRM system and can be trusted. We use Vonage Contact World Managaed package at the RSPCA as our CTI solution in out Animal Incident reporting and dispatch application named Wilberforce. The package is reliable and has always worked as we expect it too offering flexibility and customisable features for our Agents. Vonage customer support is always excellent and underpins the trust we place in this product.
Business response:
Thanks for the feedback Nick, I will reach out to discuss if you are open to it!
Great tool and works fine with Salesforce Tomasz is a great help to our organization in managing the system
Business response:
Thanks Dominic!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.