This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Very happy with Vonage integrations and staff We had Vonage for almost two years now and so far it has worked perfectly! The integrations are useful and the company is hard at work creating new features while listening to customer feedback. The Vonage staff is also very helpful and the cooperation with them has been a pleasure
Business response:
Thank you for your kind words Jesse
Great Tool & experience Been using VCC for 5 years and my team even longer. Very user friendly, great features like the voice recognition and scripting. The interface is very simple. The team have also been great tp work with and always on hand if you need them.
Business response:
Thanks Jesse, great feedback!
Great Tool Big fan of Vonage for our sales teams. Allows for simple salesforce integration, building complex IVRs, and voice recognition to help with coaching - highly recommended
Business response:
Thanks for your feedback Finn!
Keeps getting better! Long time user, 6 years, of VCC and the product keeps getting better. The stability, features, and ease of use continues to improve with each release. A product alone will not suffice if you don’t have proper service support. This is another way that Vonage stands out. The level of engagement from our account and customer support manager is best in class. I’ve also had nothing but positive experiences working with the managed services team.
Business response:
Thanks for the feedback Kim. 6-years, that deserves a celebration!
Realible and easy to integrate Building SCV and OpenCTI solutions with Vonage and Salesforce is a breeze. Vonage's growing philosophy is to be the number ONE CTI provider for Salesforce, and you can feel it when implementing your solution.
The best Contact Center solution if you are using Salesforce We have been implementing VCC at several customers since 4 years now, and we also use it internally for Sales (outbound calling) and Support. The integration to Salesforce is the smoothest I've seen among different Contact Center solutions, and a typical implementation project is measured in literally a few weeks. Also the collaboration with the CSMs like Tomasz Damjan is great, and they always go the extra mile for their customers.
Easy integration with Salesforce, Fantastic support If you're using Salesforce, I'm recommended this app for the telephony piece. It's super-easy integration and you got full track of everything. Our Success Manager, James Doyle is very supportive and reliable.
Business response:
Thanks Note, is always a pleasure working with you and the team at Hotelbeds, look forward to our continued collaboration as we strive to bring value and success to your business.
Really good integration with Salesforce Great support!! You can feel that the Vonage team has a great knowledge of Salesforce and are always willing to help.
Business response:
Thanks for the feedback Nathaniel. Great to see!
Long term engagement We have been using VCC for several years now and have been part major changes of the product. We have had times of limited but also larger improvements of the product. With New Voice Media, then Vonage then Ericsson, who wants to grow and deliver globally, there will always be challenges, cause the surrounding also changes. The team behind VCC is always eager to help find solutions, that can help us and their business. Thanks for that!
Business response:
Thanks for the great feedback Torben, really appreciate this. Of course, please schedule a meeting with my self through Tomasz if you would like to provide more feedback.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,281 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.