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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Implementation and Go-Live The Vonage Professional Services team were monumental and went above and beyond to ensure the success of our go live. Thank you Belle, Yash, Sanket, and Michael for all you work!
Go Live with Vonage I’ve been working with Vonage for a little while now, and we’ve just gone live with SCV for our Contact Centre — and it’s been amazing! Our advisors are already loving it and can really see the benefits of having it fully integrated with Salesforce. The Vonage project team has been brilliant to work with, especially Tim — he really knows his stuff and always goes the extra mile to help out and answer my (many!) questions.
Great Implementation and Deployment with Vonage Our deployment with Vonage was very successful with minimal noise. The two departments using Vonage say this is massive upgrade compared to our previous CBTS system. Adnan Sulehri was our professional consultant, and obviously, he is very knowledgeable of the platform. He carries himself with a high sense of urgency to meet requirements and resolve inquiries. He is also very constructive in his speech and doesn't show signs of frustration with constant demands. Solid tech and s... read more
Great go live with Vonage We have been working with Vonage for a few months. We went live today with SCV for our Contact Centre and it was a real success! Agents already love the product and can see the benefits it has with being integrated with Salesforce. The Vonage Project Team have been great to work with and they certainly know their stuff!
Great configuration experience with Roosevelt Civil Throughout our entire telephony deployment and transition Roosevelt helped with setting up users, salesforce flows, testing, and more. The transition to Vonage has been smooth and I believe Roosevelt facilitated a lot of our day 1 transition.
Amazing experience working with the Vonage Team! Especially Roosevelt Civil! Our deployment of Vonage + SCV went extremely smoothly and I could not have asked for a better group to work with. Roosevelt was exceedingly knowledgeable and responsive with any issues or questions that came up and let me say that issues were few and far between. Any team would be lucky to have him and Karen D as part of their implementation. Thank you so much for everything!
Commendation and very grateful for Exceptional Support - Vonage Team and Roosevelt Your meticulous attention to detail and unwavering commitment to excellence have significantly contributed to our team's success. Your exemplary handling of launching Service Cloud Voice with Vonage as a Partner Telephony in our project has been particularly noteworthy. The quality and precision of your work reflect a high level of professionalism and expertise. Your proactive approach and willingness to exceed expectations are truly commendab... read more
Grateful for the Support - Thank You Vonage and Roosevelt I'd like to extend my sincere thanks to the Vonage team, and especially to Roosevelt Civil, for their incredible support in helping us successfully install and launch SCV with Vonage as our CTI. Your expertise and dedication made a real difference!
Great Platform Launch and Excellent Implementation Partner We had the pleasure of working with Derek Lane from Vonage as our implementation partner, and we couldn’t be more satisfied with the experience. Derek brought not only deep technical expertise to the table but also a consistently positive, can-do attitude that made a significant difference throughout our implementation journey. His availability, flexibility, and responsiveness ensured that we were able to launch the Vonage platform smoothly and with minimal issues. T... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.