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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Vonage Service and Dedication is the best I have seen! Vonage is the solution that we have been looking for. It checked all the boxes. Seamless transition that has integrated Salesforce, Reporting, Design, Global Support and more.... A big thank you goes out to a fantastic Vonage Team - Francisco Guzman, Gianni Rosell, Kaser Chowdhary and Craig Littlefield
Seamless Transition & Support Absolutely seamless transition over to Vonage, support was by our sides every step of the way and made the whole journey a breeze. Thank you Eve and the team!!
Superior Customer Support I can't say enough good things about my experience with Joe Shoup, and Kayla Stenstrom. We implemented Vonage Contact Center, Vonage Business Center, and Virtual Assistant. Their attention to detail and willingness to solve issues even outside their scope of work was impressive. The integration between SF and Vonage has been working really well for our company.
Exceptional Support We first partnered with Jessica Borbely in June to help simplify our very convoluted call plan. She was very flexible, organized, and easy to work with. In the end, she helped to implement a solution that ultimately improved our call plan. Jess is wonderful; we look forward to our continued partnership in the new year!
Great collaboration I want to give a big shoutout to the amazing team I worked with on implementing a Virtual Agent — Tamar, Virginie, Harvey and Mat. They’ve been incredibly accommodating of our requests and changes, ensuring everything aligns with our needs. Their professionalism is top-notch, and they’ve made the entire process smooth and collaborative. The results we’ve seen so far have been very promising, and I genuinely love working with them.
Business response:
Thank you for the great comments! I will pass this along to the team!
Excellent Service The Vonage Team led by Dayna and Harvey provided a really superb service throughout implementation and transtition. They have continued to provide excellent support as we refine and improve the package, would definitely recommend as a partner
Business response:
Glad to hear about your experience. I will pass this along to Dayna and Harvey.
Exceptional Implementation Team My company is quite complex with over 25 different call centers that span multiple lines of business. Transitioning from a system that was built piece-by-piece over 15+ years is a daunting task and we had to do in one year. The Vonage implementation team of Karen and Francisco guided us every step of the process to get us to the finish line. Their expertise and professionalism were invaluable to us. They both were able to handle any situation that arose and most importantly, find a solution. T... read more
Business response:
Diana, it was a pleasure working with you and Andrew!
Exceptional Support The implementation team, led by Gianni Rosell, has been providing exceptional support as we deploy the solution across all our entities. Their unwavering commitment to customer satisfaction, coupled with their agility and adaptability to our requirements, truly sets them apart.
Exceptional Implementation Journey with Outstanding Results The Vonage implementation team of Brayden, Dayna, and Karen delivered an exceptional experience that transformed our telephony platform. Their expertise in handling our complex business requirements was outstanding, and they demonstrated technical excellence and remarkable professionalism throughout the process. What stands out most is how seamlessly they managed the transition, providing comprehensive support that made the complex process manageable and well-organi... read more
Business response:
Thanks JC, your positive feedback means a lot. We hope this project brings you and the team great success!!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,479 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.