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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Exceptional partnership and seamless implementation We've found an outstanding partner in Vonage for our new telephony software. The entire process, from the initial POC and design workshops to the seamless implementation, was exceptional. The most rewarding aspect has been seeing how happy our customer service advisors are using Vonage and SCV. The Vonage team truly exceeded our expectations with their thorough, resourceful, and supportive approach, making this feel like a collaborative partnership. A huge part of this succ... read more
Fantastic support with a proactive team leading to a successful launch We were looking for a new partner to replace our existing Telephony and omnichannel routing infrastructure with, along with a team we can continue to develop our customer service experience with. We really feel that we have found that with Vonage. The process went incredibly well from RFP to PoC through to implementing the production ready solution delivery. The Vonage solution has proven robust and straightforward to implement and use. We have also imple... read more
Exceeded Expectations This transition was smoother than we could have expected! Even when our former provider shut our service down unexpectedly early, the Vonage team was ready to step in and roll with it, getting us operating again very quickly. Joe Shoup, our VCC professional services expert, consistently went above and beyond throughout this process. He was very detail oriented, making sure nothing got missed, so that this transition was as easy as it possibly could have been. Thank you!!
Exceptional support and seamless deployment Our deployment to Vonage has been highly successful, with very little noise or disruption to the business. The Vonage team really made the whole process easy. Gianni Rosell, Virginie Caironi and Noam Cohen have been fantastic from start to finish. Gianni did an awesome job keeping everything on track and making sure we hit our deadlines. Virginie was super dedicated and always on top of things. Whenever we ran into any problems or had any questions, Virginie jumped right in and sor... read more
Excellent POC and Seamless Go-Live with a Stellar Team We had a great experience working with Vonage from the very beginning, starting with a solid and insightful proof of concept (POC) that gave us the confidence to move forward. The implementation that followed was delivered under a tight deadline, and the Vonage Professional Services team exceeded our expectations every step of the way. Special shoutout to Smile Imoh —our super engineer—whose technical expertise and thoughtful approach helped us navigate every challenge w... read more
A delight to work with on the project We have recently implemented a new version of Dialler into our organisation. Smile Imoh, our Professional Services Consultant was an absolute delight to work with. He kept us informed all the way through the project and thanks to his flexibility, knowledge and ability to keep all stakeholders on track we went live on time. Since going live he has checked in with us on regular occasions to make sure things are going well and we are getting good ROI. We have seen a significant uptake in ou... read more
Business response:
Thank you Mark, it was a pleasure working with you and the team
Seamless Product Really easy to configure and install, worked well since installing and good support to troubleshoot.
Great experience working with the team and Vonage Quick deadline and turnaround. Helpful, knowledgeable, and quick to response after go live for troubleshooting issues.
Vonage Contact Center go Live Vonage has been really helpful in supporting our Contact centre with their Wallboards, and Integration into service Cloud voice. I'm excited for the things to come in the rest of the project with the UK PS Team - Tim and Ausra, They've both been a great help.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.