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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Expert Guidance on CTI integration We had the pleasure of working with Virginie Caironi as our professional service contact for CTI integration. Virginie demonstrated professionalism, proactivity and a wealth of knowledge in her field. Throughout the process Virginie was responsive to our needs but also shared valuable ideas and recommendations. Virginie navigated us through the integration process offering us outstanding support and expertise every step of the way. Thank you Virginie
Great experience transitioning from a different phone service Vonage integrates incredibly well with Salesforce and our support experience has been great. Roosevelt was very knowledgeable about the product and Salesforce, which allowed for a very smooth transition from our previous telephony partner
Great Professional Services I just want to say that Bryant Padilla is Awesome. Bryant has been a pleasure to work with and extremely knowledgeable. I can be difficult at times but he has been very patient with me. He and his team have always gone above and beyond when assisting me..
Vonage Implementation Team The implementation team of Vonage is top-notch. My project manager, Rod Tate, is knowledgeable, organized, and excellent- to work with. My Implementation PS Consultant, Joe Chapa is AMAZING. Joe quickly became a trusted go-to member. He works tirelessly to deliver a high-quality product. Vonage software is good, but the true magic happens with what Joe created for us. I can't say enough about his knowledge and work ethic.
Vonage is a good solution. Joe Chapa did an excellent job helping with our Vonage integration in Salesforce. the service is working as expected.
Business response:
How were you able to get someone on the phone or to reply? Ive been attempting it for weeks. TY!
Great Service! Whether it could be done or not, Brayden always went above and beyond to accomplish the goal. These five stars are for him!
Business response:
Thank you so much for these kind words.
Great experience working with Vonage Contact Center VCC has been a great experience for our company so far. It's caused a substantial increase in our end users' work quality and happiness, largely due to Vonage's ease of use and great features. The Vonage team, particularly Roosevelt, was a great help with implementation.
Great experience so far..... Easy to use and reliable system, my support team are really helpful should I ever need assistance.
Long term user We've used Vonage for years now and I've never had any problems! Lines are clear and the support is great.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.