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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Reliable, user-friendly Tool! Vonage for Service Cloud is an excellent tool. Above all, it's stable and reliable. Modern design makes it user-friendly. Since the implementation of it, life is easier for the entire Contact Center Team! The support is always there for us. Above all, I treasure the guidance and support of Tomasz Damjan!.
Great product, even better support! It's not primarily their flexible and robust telephony platform with great analytics capabilities that amaze me, it's their great support. Thanks to Harvey Redstone & Dean Hewitt for our pleasant collaboration and making our company goals yours!
Excellent The functionality of Vonage and the updates they're doing are really impressive. Equally remarkable is the support provided by the team when needed.
Business response:
Thank you Caroline, love the partnership we have!
Great partnership We have used Vonage for a number of years and I have always been impressed with the stability of the system and the support we have had from the team.
Business response:
Thank you Vicki, love seeing this feedback!
Stable Platform Our organisation uses Vonage in a blended environment. Platform stability is good with no major outages noted, very reliable platform in that regard. Our CSM's are great to deal with and willing to help get their hands dirty when bigger pieces of work are needed. Outbound piece requires a fair bit of customisation due to the nature of our business, that being said, again there are no major outages when dialling globally.
Business response:
Hey Steven, thank you for the honest feedback. I would like to dig into the detail, so I will ask your team on our side to reach out to you so we can discuss!
A great telephone solution with fast and effective support Vonage has been our telephone solution provider for years. It is very user friendly and the support is second to none.
Great tools with a good success manager We´ve been using vonage for a few years now and it´s great how the tool has been evolving with us. We are still working getting where we want to reach, but it´s easier with the support from James.
Excellent software and capabilities I would recommend Vonage to others that need a telephony system. It is a great piece of software to be able to manage the call centre.
Great Solution and Partnership We implemented Vonage back in 2019 when we rolled out Salesforce to our customer experience team. It has been a very robust, stable, and well integrated platform for our team. Additionally, Vonage has been a great partner, working closely with us over the years to maximize the value we are receiving from their solution. I especially want thank the tireless support our CSM Jake Singleton and our AM Yama Karzai continue to provide to us. They are truly assets to our team.
Business response:
Jason, great feedback. Thank you!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.