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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Meltwater Implementation w/ Candice In leading the integration of Vonage, Candice has demonstrated outstanding project management skills and leadership qualities. Her strategic planning, stakeholder management, and problem-solving abilities have been instrumental in ensuring the success of the project. Candice's meticulous strategic planning laid a solid foundation for the integration, allowing for a smooth execution despite the complexities involved. Her proactive approach to stakeholder management fostered collaboration an... read more
Intégration Vonage avec SCV Nous passons d'une solution binaire à une solution parfaitement intégrée à notre environnement. Une solution adaptée à nos besoins, à nos outils, et évolutive. Merci pour le support des équipes Vonage pour leur présence tout au long de ces formations et pour leur écoute.
Vonage intégré à Sales Forces Nous avons récement intégré Vonage à SalesForce via SVC. Une belle expérience qui commence ! Un grand merci à Virginie, qui a été très sympatique et nous a soutenu durant ces quelques jours de transition.
Exceptional VCC Integration, thanks to Roosevelt! Working with Roosevelt and the team on our VCC integration was a game-changer. Roosevelt's project management skills were meticulous and he ensured everything ran smoothly and on schedule. His technical expertise made the integration seamless, exceeding our expectations in terms of efficiency and functionality. I highly recommend Roosevelt and the team for their professionalism and dedication.
Amazing from beginning to end of Implementation Got help from Roosevelt from Vonage to implement our teams in the setup, VCC mapping, Skills and routing, Salesforce integration and all. Roosevelt did everything to get our needs filled in the short time we had and succeded. Recommend 10/10
Great product rollout - already performing better than our previous phone solution Our implementation of Vonage for Service Cloud Voice was great! Roosevelt worked closely with our team to make sure everything was ready to go every step of the way. He's been wonderful to work with, very accessible, takes the time to make sure we understood how and why we built things in a specific way. We're getting much more visibility into our call data than we ever have before!
Amazing Implementation Team for VCC Project We have had an amazing experience so far working with Brayden Halliday and Candice Buber on our Vonage Contact Center Implementation into our Salesforce Org. Brayden, our architect, is extremely knowledgeable and has the patience of a saint! He has gone above in beyond in assisting us with incorporating multiple scenarios during our project planning as well as with rapid issue resolution during our first testing phase. Candice, our project manager, has made sure we have been on tas... read more
Expert Guidance on CTI integration We had the pleasure of working with Virginie Caironi as our professional service contact for CTI integration. Virginie demonstrated professionalism, proactivity and a wealth of knowledge in her field. Throughout the process Virginie was responsive to our needs but also shared valuable ideas and recommendations. Virginie navigated us through the integration process offering us outstanding support and expertise every step of the way. Thank you Virginie
Great experience transitioning from a different phone service Vonage integrates incredibly well with Salesforce and our support experience has been great. Roosevelt was very knowledgeable about the product and Salesforce, which allowed for a very smooth transition from our previous telephony partner
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.