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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Great Team, top Collaboration, fantastic Project and Tool Vonage for Service Cloud Voice is for us the perfect solution to integrate CTI with our Salesforce Processes. From CTI Evaluation until Go-Live we had an excellent project with a great team on Vonage side. I would highly recommend the solution and team!
Finding the right solution with Vonage Finding the perfect solution meant seeking a tool that not only met our current needs but was also designed for the future. Vonage delivered—seamless Salesforce integration, powerful reporting, an intuitive design, and reliable support. What truly impressed us was their responsiveness, even when last-minute changes were required. A huge thank you to Paul Turner and Lyndon Myall for their support during the sales process, as well as Eve Seamark, Gianni Rosell, Kaser Chowdhary, and Craig ... read more
Joe Shoup is such a pleasure to work with I wanted to take a moment to share my experience with Joe's assistance. He has been incredibly helpful in resolving an issue we encountered recently. Joe quickly identified the problem and took the necessary steps to address it. His expertise and dedication to finding a solution were evident throughout the process. I am grateful for his support and highly recommend him for his excellent service.
Great product & team It is a pleasure to work with Vonage. It is one of the few project where sales promise equals the outcome.
Excellent Tool good consultants
Vonage Service and Dedication is the best I have seen! Vonage is the solution that we have been looking for. It checked all the boxes. Seamless transition that has integrated Salesforce, Reporting, Design, Global Support and more.... A big thank you goes out to a fantastic Vonage Team - Francisco Guzman, Gianni Rosell, Kaser Chowdhary and Craig Littlefield
Seamless Transition & Support Absolutely seamless transition over to Vonage, support was by our sides every step of the way and made the whole journey a breeze. Thank you Eve and the team!!
Superior Customer Support I can't say enough good things about my experience with Joe Shoup, and Kayla Stenstrom. We implemented Vonage Contact Center, Vonage Business Center, and Virtual Assistant. Their attention to detail and willingness to solve issues even outside their scope of work was impressive. The integration between SF and Vonage has been working really well for our company.
Exceptional Support We first partnered with Jessica Borbely in June to help simplify our very convoluted call plan. She was very flexible, organized, and easy to work with. In the end, she helped to implement a solution that ultimately improved our call plan. Jess is wonderful; we look forward to our continued partnership in the new year!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,540 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.