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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Excellent support & project delivery Vonage were refreshingly 'high touch' throughout the project delivery and proactive in spending time directly with our operational teams to embed processes and check understanding. The app is very simple to use and configure, offering significantly improved reporting and configurability in comparison to our previous provider. Thanks to the Vonage project team for an excellent delivery, in spite of the complexity on our side!
Great Product and excellent support! The team were very helpful in assisting us with the set up, overall very happy!
Very good experience! We have had a very good experience with our Vonage Contact Center Implementation into our Salesforce Org. We had a chance to work with a very high professional team and they’ve support us in all of the steps of this integration. Virginie especially help us through each step of the integration and as well she continue to give us support for all the extra requests that we gave to them. Thanks Virginie for all of your kind support!
Great Vonage Integration Team We had the privilege of working with Brayden Halliday for our VCC integration. He has a deep understanding of the Vonage product and was able to fulfill many of our complex needs. He did a great job of troubleshooting, finding solutions and teaching our team how to utilize VCC ourselves. I also wanted to give Roosevelt Civil recognition, as he stepped in seamlessly when Brayden was unavailable. Our two Solution Architects were a great help in our transition to Vonage. I miss working with them no... read more
Business response:
Thank you so much Andrew. Sure great to work with you and team. When I come to your location next lets get food.
Even with tight deadlines the team supported us to get through the hurdles and to where we needed to The app is very user friendly and easy to navigate- even for those without experience in this area. When making our decision on which platform to use Vonage was a clear winner. Virginie especially led us through each step in a clear way taking the time to explain all we needed and making sure everyone was moving forward together at a steady pace.
Amazing Vonage-Supportteam, from start to finish We are an NGO that recently transitioned to VCC. Throughout the entire implementation project, from start to finish, the project team consistently demonstrated unwavering support, a solution-oriented approach, and steadfast focus. Even when unexpected changes arose, they provided assistance with the appropriate steps. A heartfelt thank you goes out to Eve, Kaser, Virginie and Paul. Working with you was truly a fantastic experience. Their expertise and professionalism made the ... read more
Meltwater Implementation w/ Candice In leading the integration of Vonage, Candice has demonstrated outstanding project management skills and leadership qualities. Her strategic planning, stakeholder management, and problem-solving abilities have been instrumental in ensuring the success of the project. Candice's meticulous strategic planning laid a solid foundation for the integration, allowing for a smooth execution despite the complexities involved. Her proactive approach to stakeholder management fostered collaboration an... read more
Intégration Vonage avec SCV Nous passons d'une solution binaire à une solution parfaitement intégrée à notre environnement. Une solution adaptée à nos besoins, à nos outils, et évolutive. Merci pour le support des équipes Vonage pour leur présence tout au long de ces formations et pour leur écoute.
Vonage intégré à Sales Forces Nous avons récement intégré Vonage à SalesForce via SVC. Une belle expérience qui commence ! Un grand merci à Virginie, qui a été très sympatique et nous a soutenu durant ces quelques jours de transition.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.