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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fab Great product and great support
Much more than meets the eye Good working relationship and new features created and being found out all the time. Great at working with customers on trials and feedback for their product.
Excellent support Excellent support from Harvey Redstone - he explains functions within the system and is patient whilst I try them and produce the results I need
Reliable, user-friendly Tool! Vonage for Service Cloud is an excellent tool. Above all, it's stable and reliable. Modern design makes it user-friendly. Since the implementation of it, life is easier for the entire Contact Center Team! The support is always there for us. Above all, I treasure the guidance and support of Tomasz Damjan!.
Great product, even better support! It's not primarily their flexible and robust telephony platform with great analytics capabilities that amaze me, it's their great support. Thanks to Harvey Redstone & Dean Hewitt for our pleasant collaboration and making our company goals yours!
Excellent The functionality of Vonage and the updates they're doing are really impressive. Equally remarkable is the support provided by the team when needed.
Business response:
Thank you Caroline, love the partnership we have!
Great partnership We have used Vonage for a number of years and I have always been impressed with the stability of the system and the support we have had from the team.
Business response:
Thank you Vicki, love seeing this feedback!
Stable Platform Our organisation uses Vonage in a blended environment. Platform stability is good with no major outages noted, very reliable platform in that regard. Our CSM's are great to deal with and willing to help get their hands dirty when bigger pieces of work are needed. Outbound piece requires a fair bit of customisation due to the nature of our business, that being said, again there are no major outages when dialling globally.
Business response:
Hey Steven, thank you for the honest feedback. I would like to dig into the detail, so I will ask your team on our side to reach out to you so we can discuss!
A great telephone solution with fast and effective support Vonage has been our telephone solution provider for years. It is very user friendly and the support is second to none.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.