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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Excellent Service from Managed Services Group We've been working with Rachael Hancock from the Managed Services team, and she has been fantastic. She consistently provides a variety of options for solving any problem, is patient and goes and above and beyond to provide stellar support.
Very Satisfied with Vonage's VCC Implementation We've had a positive experience with the Vonage team and their VCC implementation. The team was professional, responsive, and efficient throughout the process. The VCC system itself is user-friendly and has significantly improved our communication capabilities. Overall, I'm very satisfied with the service provided.
Great Implementation experience and Support The Vonage tool is easy to use, very configurable and has a good integration with Service Cloud Console. By combining the data from Salesforce with the Vonage telephony capabilities I can create complex interaction plans that meet our business needs. Lastly I want to praise the Vonage Implementation Team who was always there to assist us and clarify any question that we had along the way. Thank you for your excellent support and professionalism.
Excellent Implementation Support Their support team knows exactly what they are doing and genuinely seems to care about their customers.
Smooth transition from our current tool to Vonage solution ! The team were very helpful in assisting us with the set up, overall very happy!
World’s Largest SCV Project Are you looking for a telephony system that can be easily integrated into Salesforce and that you want to roll out worldwide? Then Vonage is your tool of choice! Along with Service Cloud Voice, Vonage offers a lot of features out-of-the-box that enable your business to provide a comprehensive solution for both customers and agents. Remarkable is the support of Vonage and their partners - always highly professional!
Excellent support & project delivery Vonage were refreshingly 'high touch' throughout the project delivery and proactive in spending time directly with our operational teams to embed processes and check understanding. The app is very simple to use and configure, offering significantly improved reporting and configurability in comparison to our previous provider. Thanks to the Vonage project team for an excellent delivery, in spite of the complexity on our side!
Great Product and excellent support! The team were very helpful in assisting us with the set up, overall very happy!
Very good experience! We have had a very good experience with our Vonage Contact Center Implementation into our Salesforce Org. We had a chance to work with a very high professional team and they’ve support us in all of the steps of this integration. Virginie especially help us through each step of the integration and as well she continue to give us support for all the extra requests that we gave to them. Thanks Virginie for all of your kind support!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,540 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.