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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fantastic! Vonage works very well for my client's company which serves multiple geographies. Additionally, the integration with Salesforce is seamless and any issues that occur are swiftly resolved by Tomasz and his friendly colleagues :)
Great tool, great support The support we have received to implement a major project involving merging two contact centre telephony platforms into one has been excellent. All our specific requirements were taken on board and solutions were found for all the questions we raised.
Fantastic Features and Customer Support Golfbreaks have been using Vonage for several years now and have found the features, ease of use , and support exceptional. The system allows our business to support our agents and ultimately our customers ensuring a seamless experience throughout the customer journey. Our Success Manager, James Doyle is always at the ready to support and assist us with whatever challenge we put forward. I highly recommend!
Business response:
Thanks Rusty, such great feedback!
Great tool and works fantastic with Salesforce VCC is a fantastic tool and meets so many of our business needs. We have been using for many years and continue to introduce other areas of the business to to product. Harvey RedStone is always happy to help, he is very knowledgeable and has been a god send during a recent implementation of VCC Sandbox.
Great CTI app for Salesforce Service Cloud Great integration with Salesforce Service Cloud! Tomasz is a great help to our organization in order to utilize the system.
Great Tool & Support A great logical & user friendly system. Lots of really good functionality, including Analytics, which provides a great format for insight into many areas including performance. Our team at Vonage, Darren and Morgan, are great to work with & are always helping to ensure we get the best from the product.
Excellent help and support I have always been able to get the best support and help in regards to any queries i have from Magdalena. Always so very friendly and gets me the support i need.
great , very happy wiht the service and looking forward to using it more. Great aspect to the Sales force tool and great point of contact with James Doyle. Cant say anything negative ! keep up the good work team !
Good integration & Awesome Implementation The level of engagement from Jose Chappa our VCC Project Manager and implementation consultant is best in class. I’ve also had nothing but positive experiences working with Vonage team. Thank you
Business response:
Thanks for the kind words Sid and I am very glad we were able to meet your needs with our Vonage-PCI Pal Integration Solution.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.