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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Working with Brayden Halliday from the Vonage team made implementation simple Braydon has been an absolute professional in helping my company navigate and successfully implement Vonage Contact Center. I can’t speak highly enough about Brayden’s ability to consume our ideas and build custom solutions. His knowledge level of the VCC and salesforce platforms are unmatched. Brayden has worked hard to build relationship with the RC and is regarded as part of the team. Braydon has been flexible to our timelines and made great use ... read more
Business response:
Thank you Jason. I loved working with you and team excited to work together again.
Great product and Amazing Service We have been using Vonage for several years and the functions of their product fit what we are looking to do. Working with our Support team has been nothing short of incredible. Our Rep is responsive and helps us dig into whatever we face and helps us get to where we want to go.
Vonage is a great telephone tool and I use it on a daily basis. It allows me to receive and make cal The app is fantastic and James Doyle our contact at Vonage makes it even better. He is always at hand and has a real ability to solve complex telephone set-ups.
Business response:
Hi Bruce, thank for your great feedback and so good to hear James is helping you be successful!
Awesome team & support! The team at Vonage, Katelyn & Dan are amazing! They are responsive, knowledgeable and their support is outstanding. As an admin on the platform it is very easy to use and configure call flows. The reporting capabilities are limitless. Vonage is always working on growing the platform. I would definately recommend to others..
Excellent Call Center solutions tool Vonage offers excellent and stable services for call center operations as our organization has been using it for around 3 years. Both the tool itself and support from technical teams / CSMs are excellent.
Great Product, Great Features and Fantastic Support Our company has been using Vonage Contact Center for about 6 years now and the product features, reliability and support services are second to none. Every time we think of new ideas and strategies to help improve our business processes, Vonage always finds a way to make it happen. Looking forward to many more years of working together.
The Vonage Team, specifically Katelyn and Yama, are next level This team is committed to driving innovation at a pace that is unprecedented. Katelyn Brierly is always on top of it and assists in moving the needle in all aspects of our business. Very thankful for this collaborative partnership, look forward to all we will build together.
Vonage App is ready to go Easy package to install in our Salesforce Service Cloud ORG, we benefit from the full integration and the ease of having this integration as point and click configurations. Also giving us the possibility of customizing further when needed.
Nice tool and with lots of features We are so happy to have this tool with lots of features. Special Thanks to Tom which is always available to assist.
Business response:
Thank for your feedback Atul, glad Tomasz is supporting you!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.