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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Solution and Partnership We implemented Vonage back in 2019 when we rolled out Salesforce to our customer experience team. It has been a very robust, stable, and well integrated platform for our team. Additionally, Vonage has been a great partner, working closely with us over the years to maximize the value we are receiving from their solution. I especially want thank the tireless support our CSM Jake Singleton and our AM Yama Karzai continue to provide to us. They are truly assets to our team.
Business response:
Jason, great feedback. Thank you!
Excellent telephone solution and seamless integration with Salesforce We have been using Vonage for 2 years now and it has been a very fruitful collaboration. We are constantly striving to improve our services and Vonage helps us in this and provides further solutions. Our dedicated account manager Tomasz always helps us and finds time for us. Highly recommended!
Business response:
Thank you so much for your kind words and continued partnership!
Great Service and great support User-friendly and great support from our success manager, Rob.
Business response:
Thanks Leo!
Contact World CTI integration works well with our CRM system and can be trusted. We use Vonage Contact World Managaed package at the RSPCA as our CTI solution in out Animal Incident reporting and dispatch application named Wilberforce. The package is reliable and has always worked as we expect it too offering flexibility and customisable features for our Agents. Vonage customer support is always excellent and underpins the trust we place in this product.
Business response:
Thanks for the feedback Nick, I will reach out to discuss if you are open to it!
Great tool and works fine with Salesforce Tomasz is a great help to our organization in managing the system
Business response:
Thanks Dominic!
Very satisfied customer We have been Customers for many years now and are happy with the product. The support is great and very quick to respond.
Business response:
Thanks Jenna, love the feedback!
Great Tool Great tool and valuable feature to Salesforce. Does everything that we need as a business and would recommend to others.
Business response:
Thanks Lynn!
Fantastic! Vonage works very well for my client's company which serves multiple geographies. Additionally, the integration with Salesforce is seamless and any issues that occur are swiftly resolved by Tomasz and his friendly colleagues :)
Great tool, great support The support we have received to implement a major project involving merging two contact centre telephony platforms into one has been excellent. All our specific requirements were taken on board and solutions were found for all the questions we raised.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.