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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
ContactWorld Alastair Bowers came to Converse and trained us on the NWM program. It truly was a pleasure working with him. He was extremely helpful and always took the extra time to walk through all the steps and answer all questions. We had a lot of suggestions or requests to make changes to personal voice-mails, how the national hotline would work, etc and he would either very quickly find a solution to our asks or he would make the changes for us right away. He is very knowledgeable and helped make the process of learning... read more
Contactworld Alastair Bowers was Converse's NVM contact and he was extremely knowledgeable and helpful in designing our call plans and offering suggestions to make this implementation a success within our AM department. In addition his professionalism and positive attitude to any issue that occurred was a huge benefit, he was always willing to offer a solution!
Great product Good CTI
Contact World Alastair Bowers was our NVM contact, he was very helpful, friendly and knowledgeable. He was very patient with us handling our questions and change requests professionally. He made us feel comfortable with the new system and software.
Good Experience We've recently added New Voice Media as a solution for our international offices, where the choices are sometimes very limited. We've been pleased with the product, the SFDC integration, and the service from our sales and services team. Recommended.
Contact Centre Enhancement Good product which enhances our saleforce.com system and also comes with excellent UK based support. We are also looking forward to the future enhancements that are on the NVM road map which should help transform our contact centre into a truly modern cloud based inbound outbound call centre.
1st class Go-Live with New Voice Media I have just had a hugely successful go-live with New Voice Media's first implementation with us at Millstone Operations. Their Professional Services team have delivered really informative and accessible hands-on training to our employees and their support upon Go-Live was invaluable. Their product fits seamlessly with our SF instance that features much customisation; it has enabled us to improve our own business processes and has increased interoperability between our employees.
NVM CTI Great product. Works out of the box. Enhances Salesforce.com and drives value for customer call centres. Select NVM if you want to transform your contact centre into a world class operation.
Nothing but good things to say NVM is a great company to work with. Forward thinking, smart people, excellent technology. You know you're going to set up for success with NVM as your partner.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.