This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media Easy to use on every level within the call centre, wallboard views are excellent and update in real time. Changing advisors call skills is simple and quick. The NVM team offers good support as and when required.
New Voice Media Contactworld is a brilliant product that has changed the way that our call centre operates. The integration with Salesforce has been seamless and we're looking forward to both systems being full integrated in both of our sites. The Call Plan architect is simple to use and has allowed us to be in control of our call flows. The reports are fast to run and provide our analysts with all the information they need at their fingertips. The Service Control suite has given us a Holistic view of all the activity across... read more
New Voice Media Movement of calls between multi sites have been alot easier.It's easy to integrate with the NVM call flow and Salesforce.
Contact World for salesforce Easy to build Call plans and also easily to follow call plan architect helped us create a more customer friendly lines, There has also been improved and movement of calls between ourselves and our outsource partners, Also the statistics and reports sides of things are easily accessible and are ready at click of button when needed for any advisor stats you require.
Dean Sheeran Good experience for us so far. Implementation has been smooth and the integration with salesforce is simple. We are already seeing an increase in both activities and efficiencies. The call recording capabilities integrated into salesforce are particularly useful for compliance and training. In addition the support and training from the NVM consultant has been excellent.
Nice and easy Great product, very easy to use.
Contact World for Salesforce The NewVoicemedia CTI has been fantastic!! It is ensuring everything is done in an efficient manner and streamlining processes within Salesforce.
ContactWorld for Salesforce ContactWorld is an awesome product, simple integration with Salesforce and delivers in all aspects!
ContactWorld for ServiceCould Been using it over 2,5 years now and has been a stable and excellent product. Really Straight forward and the people within NVM are always prepared to help . Special thanks to Kyle Hughes (NVM) for providing us with the training.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.