This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Nice and easy Great product, very easy to use.
Contact World for Salesforce The NewVoicemedia CTI has been fantastic!! It is ensuring everything is done in an efficient manner and streamlining processes within Salesforce.
ContactWorld for Salesforce ContactWorld is an awesome product, simple integration with Salesforce and delivers in all aspects!
ContactWorld for ServiceCould Been using it over 2,5 years now and has been a stable and excellent product. Really Straight forward and the people within NVM are always prepared to help . Special thanks to Kyle Hughes (NVM) for providing us with the training.
Rajkumar - Contact world - NVM Contact world app is very useful plugin for call centre support. It's easy to integrate with the NVM call flow and Salesforce. Customer records are opened automatically once the phone number was matching. We never faced any issues. Alastair Bowers is the contact person from NVM for the integration. He is very friendly and gave very good presentation on the NVM call plan and reporting.
ContactWorld for Salesforce ContactWorld is an excellent product with seamless integration with Salesforce. Simply this product delivers. Thank you to Alastair Bowers who we work with from New Voice Media. His great technical capability, meticulous organisation and communication with everyone of our stakeholders really helped with the integration.
Contact World - NVM We are using Contact World since more than 3 months and are extremely happy with our decision. Amazing call quality, super easy and straightforward user interface, great reporting tools. Our telephone agency is extremely happy with Contact World, which is not only caused by the app's reliability, but also the fantastic service we got from NVM so far - super short response time and highly flexible.
Efficient, flexible and easy-to-use As our customised SFDC was still not a dedicated tele-marketing tool there was potential in increasing efficiency. Furthermore the reporting on call statistics was not ideal. Due to this we looked for a solution to solve this. The chosen NVM Contact World solution offers several benefits (i.e. CTI etc.) with which we significantly increased the efficiency. As the NVM solution is fully integrated on SFDC also our reporting is much more accurate now as the solution is logging results directl... read more
New Voice Media - very user friendly and flexible Alastair and Craig is our dedicated NVM contact. We had great support during implementation and go live. The solution is really flexible and easy-to-use. The reason why we decided to use Contact World: As our customised SFDC was still not a dedicated tele-marketing tool there was potential in increasing efficiency. Furthermore the reporting on call statistics was not ideal. Due to this we looked for a solution to solve this. The chosen NVM Contact World solution offers severa... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.