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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Phenomenal Tool !!! It’s easy to handle and very effective ;-)
Younus is superb! Younus is superb!
Great Customer Support The support is superb! Carl Rio did a great job of not only walking me though the set up, but also of making sure I understood how the system worked and how each step affects different components. He took something that seemed very complicated and made it simple.
Simple and Efficient Contact World New Voice Media is a great CTI solution. It's simple to use yet full of features. The implementation, training and support teams have been fantastic, extremely helpful and responsive - A true pleasure to work with.
New Voice Media Easy to use on every level within the call centre, wallboard views are excellent and update in real time. Changing advisors call skills is simple and quick. The NVM team offers good support as and when required.
New Voice Media Contactworld is a brilliant product that has changed the way that our call centre operates. The integration with Salesforce has been seamless and we're looking forward to both systems being full integrated in both of our sites. The Call Plan architect is simple to use and has allowed us to be in control of our call flows. The reports are fast to run and provide our analysts with all the information they need at their fingertips. The Service Control suite has given us a Holistic view of all the activity across... read more
New Voice Media Movement of calls between multi sites have been alot easier.It's easy to integrate with the NVM call flow and Salesforce.
Contact World for salesforce Easy to build Call plans and also easily to follow call plan architect helped us create a more customer friendly lines, There has also been improved and movement of calls between ourselves and our outsource partners, Also the statistics and reports sides of things are easily accessible and are ready at click of button when needed for any advisor stats you require.
Dean Sheeran Good experience for us so far. Implementation has been smooth and the integration with salesforce is simple. We are already seeing an increase in both activities and efficiencies. The call recording capabilities integrated into salesforce are particularly useful for compliance and training. In addition the support and training from the NVM consultant has been excellent.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.