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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Top technology Newvoicemedia is a user friendly app that allows effective and effecient work to be done.
User friendly Changes to sales force have been super succesful, loys of support and very user friendly.
Soft phone is so cool! I much prefer the soft phone, no more convoluted and complicated processes to transfer calls, and its great being able to call other agents and transfer customers directly instead of organising call backs. I really like being able to copy a customers phone number from their account, paste and dial!
Really great once bugs are removed I am really enjoying using this. It has made my job alot easier already. The best feature is being able to transfer calls to colleagues.....
Good stuff Way easier to use than our last system. Keep up the good work guys
WOW!... just WOW! Very easy to use and support has been top notch!
EnergyAustralia.... Great Support Awesome love the new system, will make my team's life's a lot easier......the support for salesforce and NVM has been great....super helpful with report building
Integrates exceptionally well with Salesforce - very easy to use! Our company recently relocated from Hertfordshire to Bristol which was painful to recruit, train and develop new staff so I am over the moon our new phone system was the easiest part of the move. New Voice Media is a doddle to use and is very smart in how it diverts calls to the relevant account managers. Its a simple log in and everything is set up. It enables us to offer exceptional customer service levels.
Great overall experience with New Voice Media Our company made a great decision when selecting New Voice Media for its IVR and telephony needs. We viewed many product demos from other providers and determined that New Voice Media and their ContactWorld application best suited our needs. The New Voice Media team impressed us from their initial product demonstrations, the onsite pre-deployment customer workshops, and all the way through product implementation and post implementation support. Carl Rio understands our call cente... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.