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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM - Great Support It is always a pleasure working with the NVM team; they are all very supportive and very knowledgeable. They have provided great support whilst we transitioned from our old telephony platform to NVM and integrated ContactWorld with Salesforce. I would definitely recommend NVM if any company was looking for a new telephony platform and keen to integrate ContactWorld with Salesforce.
Chris Bate-NVM for salesforce Always a pleasure to work with, staff are always friendly and helpful. NVM has integrated well with the way we work within salesforce and helped increase our quality of work.
NVM We work with John Bacon at NVM. So far its been a great product. It took two weeks from the time the decision to purchase NVM was made until the system went live. NVM’s implementation team are first class. The company has done everything possible to help us.
Contact World with Salesforce We went live with a Contact World/Salesforce integration in September and so far it's worked really well for us. We moved to this from an old Genesys platform, so the functionality and flexibility we're now getting is a world away from what we had before. It's definitely worth putting some thought into how to utilise all the functions you'll get with NVM/Salesforce. I'm looking forward to expanding ours in February and further improving the service to our customers.
NVM Working with John Bacon we have migrated our contact center from an old clunky system to NVM seamlessly, fully integrating phone and SF. The combination of both a really cool product and awesome account management has given us a competitive advantage in the industry.
Contact World for SalesForce We deployed Contact World in September of 2012. CW has proven to be the flexible and scaleable solution promised to be. The integration with SalesForce has greatly improved the efficiency of our team. Jim Hinson Director Topcon Positioning Systems, Inc.
Telephony Throughout our crossover to NVM as our main telephony provider and beyond, the team have proven to be supportive, hands- on and always available to assist with any issues.
Contact World at My Phone Club Ltd Amazing app, from someone that has previously configured and installed in-house phone systems, this app provides all the functionality that a local solution can provide and not limited by the type of hardware you have. Usually it is difficult to find a solution that will record to land lines and mobile without buy additional hardware or software. This allows you to flick between any number, even it being a Skype online number and have all the calls recorded. Would highly recommend anyone th... read more
Don't know where I would be without it This tool makes life easier, and that is what you want, a tool to make your life simpler. So honestly I would advise anyone to use this, and see how this app could enlighten your world.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.