Vonage Contact Center (formerly NewVoiceMedia)

David Haass 

on Sfappexchange

5 years ago

Great Telephony Platform NVM is a great telephony platform that integrates smoothly with Salesforce and is continuously making enhancements. The NVM Team is also great to work with! 

Rich Miller 

on Sfappexchange

5 years ago

New Voice Media Implementation There are a lot of options for telephony systems in the contact center universe nowadays! As we were looking for scalable solutions that would grow with our expanding company, and that played well with Salesforce and our other tools, New Voice Media became our choice. The implementation process was smooth, and our implementation manager Jake Singleton proved to be both responsive and highly knowledgeable about Salesforce, the NVM platform, and even our new WFM platform. Jake was great to work w... read more

Joyce Payne 

on Sfappexchange

5 years ago

NewVoice Media NewVoice Media was presented to our company as a new telephone service , Jake Singleton came in with all the visual and written material that was so self explained to make it so simple to use the service , which made it so less stressful with introducing a new system , seeing that a total different way of making calls .. He was so professional and helpful .. Keep up the awesome work in teaching others of good works . Joyce -Thank You In Advance 

James Kimani 

on Sfappexchange

5 years ago

NVM SalesForce Integration Seamless and user friendly from a user experience. Good support by our partners at NVM. Only suggestion would be for our partners to be more proactive in highlighting what additional features within their portfolio would help us in enhance customer experience. 

Asen Selanovski 

on Sfappexchange

5 years ago

Full CTI Implementation (CTI, IVR, ACD) in use for several years. Feature rich, flexible and scalable telephony suite garnished with outstanding support. Constantly improving and upgrading the product and attending to customers' needs with a personal touch. 

Kay McCullen 

on Sfappexchange

5 years ago

Thanks Joe Chapa and the NVM team I can not express enough the help to get us geared to go. Everything is quicker and helps make my job so much easier, I am excited with all our new changes and I feel confident to use it all :). You guys are the best!!! 

Darrone Vaughan 

on Sfappexchange

5 years ago

Class leading Contact Centre The NewVoiceMedia Contact Centre platform is a class leading solution which without, wouldn't have allowed my business to expand as quickly as it has over the last 4.5 years, give our Front Office staff the agility they need from a telephone system, and allow my team as admins to be focussed on BAU activities rather than constantly stressing about telephony like we used to. With our dedicated Account Management team consisting of Chris Newlove and James Doyle, who are a pleasure to deal with, alw... read more

Ryan Vail 

on Sfappexchange

5 years ago

Mid Implementation Review We are currently implementing NVM into our Salesforce environment and the level of support and assistance has been outstanding. Vonage/NVM representatives have taught us how to use and design our system. Andrew Nelson and Sean Glider have gone above and beyond to make themselves available for any questions that we have. Whether it is a quick five min meetings or a two hour training session, Sean and Andrew are always willing to help and accommodate our needs. Given that we have a tight deadline to m... read more

Alex Stocker 

on Sfappexchange

5 years ago

Great support The support from the team is great, always willing to help us bounce ideas around, improve features and troubleshoot. Some platform improvements in the roadmap that are much needed, looking forward to seeing them released.