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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Remarks Compare to Dialoga the line was clearer. Easy to make aux's However, -Agent Skill set not reflecting on screen (no idea about the skills) -No timeline for HOLD (call time continues even if the line puts on hold). Dialog appears Hold time
New voice media Es fácil de usar e interactiva, dolo tener en cuenta que cuando los casos se auto populan el sistema no permite editarlos.
iM NEW TO NEW VOICE MEDIA This new software make easier my work. Just a little with the CISCO phone, but the quality is very good.
New to the system Easy to use, looks good too!
HBDS Manila NVM Experience - 151119 The tool was somehow challenging to use because I was struggling with here should I place the caller, but overall, this tool is very easy to use and it gives more time to make documentations on my calls. I am very thankful for the existence of this new soft phone that we will be using for quite some time.
Awesome Very useful
App Rating/ NVM Survey Just so nice to use this for prompt aux-change even though the case that comes up when call approaches is not that so much reliable but still this must be recommended. Love also the clarity of whisper and voice of every party.
New user Es una herramienta muy útil y fácil de usar.
NVM. For me this tool is fine, the sound is clear. Easy to answer the call, kaser is awsome.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.