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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
SiemensGamesa Hotline NVM have been our counterpart for many years now and continue to meet our expectations with the integration to our customer management tool SF. James Doyle has been key to our success with this and his continued support makes integration like this easier.
Big changes Using NVM in the sales role has completely changed the way we now we work. We are being far more officiant and have much better reporting!
Great Experience From an IT Support perspective, if there is ever any issue, NVM support are always friendly, easy to raise a support ticket and resolve my issues ASAP. On the odd occasion that we do not get a resolution, we escalated to our account manager - James. James is always very helpful and understands the priority of issues being resolved. Highly recommended and look forward to continue to use NVM!
New System is Awesome This solution is amazing. The help that was provided by Scott Roney has been invaluable. We have spent countless hours setting up and configuring this solution for the project go live!
Great Capabilities and Account Managers that care. NewVoiceMedia and their CTI tech have proven to be a great asset to our company. The seamless integration and ability to track and manage experience through their ability to connect customers to Salesforce is highly valued. Juan from the team especially has been really great to work with and is always ensuring we have the level of support and guidance to propel us forward in the realm of experience management.
Great Stats! NVM Advanced Reporting tool is very helpful to track team performance
Great expereince and partnership! We implemented NVM contact center in 2015 and have made several updates over the past 4 years with all the different capabilities the tool has to offer - i.e. call recording, salesforce.com integration It has been a great experience including the strong partnership and support from the NVM team - Danny Orrick - Customer Experience Manager.
Can't Speak for the App... But Scott is Awesome! Our company recently changed over to NVM from another telephony provider. I was part of the change from the last provider and the difference in service throughout the planning and implementation stages was night and day because of our consultant Scott. He was (and still is) the omnipresent voice of reason, and I am amazed at how quickly he got up to speed on the unique challenges of our business. I can wholeheartedly say that without his guidance and honesty, this change would... read more
NVM Contact Centre We chose NVM because of its integration with SF and the package of a cloud based contact pad, PCI and Monet it was the right combination for us. The sales process was seamless and we went live in 10 weeks, crazy time scales. Really happy with the core functionality which has helped us to achieve not only our key goals but also helped take our CX to the next level. Jon our customer success manager has been great, really stepped up during a period of outages. Would have been a 5 star other than the downtime ... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.