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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Hotelbeds Works well, the quality of the calls are good.
Awesome application New Voice Meida is an Awesome apps and convenient to use. It also save us sometime for the Salesforece user and also have many wonderful functions. It would more better if we could increase size of the NVM window and if could move it as well ! Overall it is Wow !
New Voice Media Experience Overall, definitely a 4-star! The system delivers as promised and after some minor issues in the start up phase we now see a lot of benefits with the solution and it integration to Salesforce. NVM, support, sales, Customer Success and delivery team are superb! A 5-start rating here. Solution oriented and full focus on us as a customer - perfect! The downsides are few, but we think that the portal and the set up tools are (unnecessary) complicated. There some are room for redesign and usability work... read more
Muy buena herramienta Excelente, ha sido muy útil y hace más fácil nuestro trabajo.
Best tool ever!! User friendly, good interface, faster and voice clearer, all in 1 window and work so well with all countries PS. Staff always welling to help.
NVM Experience The system is user-friendly. I love it. It works better than the previous system that i used before.
One of the best CTI/Contact Centre apps out there Powerful Salesforce integration offering case creation, rich reporting capabilities and intuitive agent interface among other things. NVM is very easy to deploy and has a great team of professionals ready to help out any time. The backend is currently being revamped to help supervisors and call plan architects do their job even more efficiently.
Excellent app Very easy to use. Fast and user-friendly interface. Makes our work easier.
Great service estoy encantada con el servicio, es super facil de usar y estan muy pendiente de explicarnos las actualizaciones
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.