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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Stats! NVM Advanced Reporting tool is very helpful to track team performance
Great expereince and partnership! We implemented NVM contact center in 2015 and have made several updates over the past 4 years with all the different capabilities the tool has to offer - i.e. call recording, salesforce.com integration It has been a great experience including the strong partnership and support from the NVM team - Danny Orrick - Customer Experience Manager.
Can't Speak for the App... But Scott is Awesome! Our company recently changed over to NVM from another telephony provider. I was part of the change from the last provider and the difference in service throughout the planning and implementation stages was night and day because of our consultant Scott. He was (and still is) the omnipresent voice of reason, and I am amazed at how quickly he got up to speed on the unique challenges of our business. I can wholeheartedly say that without his guidance and honesty, this change would... read more
NVM Contact Centre We chose NVM because of its integration with SF and the package of a cloud based contact pad, PCI and Monet it was the right combination for us. The sales process was seamless and we went live in 10 weeks, crazy time scales. Really happy with the core functionality which has helped us to achieve not only our key goals but also helped take our CX to the next level. Jon our customer success manager has been great, really stepped up during a period of outages. Would have been a 5 star other than the downtime ... read more
Great integration We needed a few more reports to integrate and save us time, and Alex was able to assist us brilliantly. Now we don't need to spend time exporting information as we have the reports we need ready to run on Salesforce with the information from New Voice Media.
Great Experience I am still learning all the ins and outs of New Voice Media. I am excited about learning more of what this program can offer. It has been a great experience.
Great for calls We've been using NVM for our call routing for over 2 years now and it is great for its Salesforce integration and how you can do interesting things with the routing logic. Their stats package is definitely great and gives you lots of interesting and useful historical information about calls. We've more recently started using NVM to do case routing to agents and that's where we found the tool to be somewhat less flexible, but their team has been great at helping us overcome our issues.
Advice + Guidance Had a great advice and guidance session with Chris this morning. Chris set up the session just a couple of hours after I had requested it which was very impressive. The A&G session was extremely insightful and Chris was very knowledgeable - resolving all of my queries on the one call. Thanks again for your help.
Good Experience with NVM. I have been using NVM for a couple of days and I have seen a great improvement while we are handling this program because It is more efficient and practical with our calls. We are on the learning process and excited for learning more of this new updated program.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.